My wife and I went to the Pool & Spa show at the MB Conference Center and had the opportunity to speak with all of the installers at the show. It was a good education. In the end, we selected Pools Plus. As with any home improvement/construction project, there were some delays due to weather, scheduling, etc., however in the end, we are extremely happy with the results. The quality Is exceptional and the price was very competitive. I've read some of the negative reviews and understand the frustration. Outdoor construction projects are challenging on many levels. First and foremost, weather causes delays. Secondly, finding good employees to perform heavy labor in 100° weather is not easy. These issues affect everyone in this type of industry. In the end, we wanted exceptional quality at a good price. This is exactly what we received.