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(270) 767-0101Visit WebsiteMap & Directions408 N 4th StMurray, KY 42071Write a Review

More Info

General Info
Harlan Automotive is afull service maintance and repair facility. We service all foreign (including BMW and Mercedes) and Domestic.
Email
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Extra Phones

Fax: (270) 753-5889

Services/Products
Brake ServiceBrakesWheel AlignamentDiesel repairTransmission ServiceComputer Diagnostics4x4 ServiceTransmissionsElectrical DiagnosticsTiresTune UpsOil ChangeVehicle InspectionsNo Start DiagnosticsShocks/StrutsBatteryStarterAlternatorCooling systemTiming BeltRadiatorWater pumpsAC Service
Brands
bmw
Payment method
all major credit cards, check, debit, financing available, insurance
Amenities
Clean Waiting RoomCoffeeFree WiFiTV
AKA

Harlan Automotive, Inc.

Other Email

Categories
Other Information

Parking: Lot

Reviews

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CW
Christopher W.

08/12/2019

Overall
Expertise
Professionalism
Promptness

I was in Murray for a family event over the weekend. My AC stopped working on the way to town. I called Harlan Automotive and asked if they could look at my AC issue for me.

Pros:

They were able to get me in immediately. They have a very efficient text messaging system. They were friendly.

Cons:

They did not communicate the exorbitant diagnostic charge ($150) up front. When we discussed the problem and the solution, they didn't communicate the actual issue with my car. Instead, they made assumptions and decisions for me and gave me a recommendation that overstated the issue with my car based on their preference and assumptions.

Summary: Their approach to diagnosing and making recommendations is not very professional. They didn't communicate necessary details at any point. I can't speak to their workmanship because I did not have them do an actual repair.

Bottom Line: It cost me $150 to get incomplete and, ultimately, incorrect information.

Upshot: After a hot trip home, my mechanic in the town where I live gave me a more specific diagnosis and will make the repair for much less than their recommendation. I already know and trust his work.

DT
Doug T.

07/23/2015

Overall

Never again will I take my car there for repairs... They said the cooling fan was bad, charged $543. to replace it and the car overheated before I got it home ..I received a quote from the Chrysler dealer to do the same job that was less than half what Harlan charged.. RIP OFF... DON'T LET THEM GET YOU...

audra.napp

06/16/2014

Overall
Great service

Needed a repair to our foreign car. Parts can be expensive, owner researched to find us a reasonable priced part with same high quality! He cut the cost over half. Always friendly always helpful. Trustworthy!!!

FH
Faith H.

05/14/2013

Overall
Terrible

Terrible service. The lady up front was EXTREMELY RUDE and I will never be doing business with them again.

claimed iconBusiness Response09/21/2013

I am so sorry that you had a bad experience at our facility. This is not the normal response we get from our customers. Please feel free to contact me concerning this issue. - Mike Harlan

This listing has been claimed by a business representative.
laurenburzynski

05/14/2012

Overall
Customer Friendly

The most impressive aspect of Harlan Auto, aside from the car service itself, is their awareness of the customer. The waiting room is very neat and clean, which you don't expect from an auto shop. They even offer complementary Kuerig coffee while you wait. It's a modern, updated establishment with traditional customer service.

Details

Phone: (270) 767-0101

Address: 408 N 4th St, Murray, KY 42071

Website: Harlan Automotive

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