My boyfriend was a returning customer for almost 5 years, spent thousands of dollars, and referred people who spent hundreds of dollars. He recently got his radio installed by their "master installer" who did a halfass job. The radio was cockeyed in the hole, he did a wire tap instead of actually wiring it into the fuse box and in doing so, pushed the fuse to the gauges out. There is a special way to get the key out and instead of asking when he couldn't get the key out of the ignition, he yanked it out and left the ignition pulled out as well. We took the truck back and he said he doesn't know what's wrong or how to fix it, while another worker said the problem was in the steering column. We took it to a mechanic who was shocked at the poor quality of their work and had to re-wire everything their installer had just wired and fix what he messed up. The staff is blaming it on my boyfriend saying he should have let them fix it for free even though none of them knew what the problem was or how to fix it. Not only did the installer not correctly do his job, he messed things up and admitted to it! They still won't refund the $110 or even listen to what we have to say. They won't take responsibility for what their worker did. I would NEVER step foot in that building again. And I would recommend for no one to take their vehicle there.
claimed iconBusiness Response05/01/2013
KT & Mr. Ross,
After receiving your complaint, we promptly took the necessary steps to correct the problem. Before installation began on your vehicle we walked you through the steps that it would take to fix your stereo correctly, you refused to have the speakers wired and only wanted power to the unit. At such time you could have informed us of the steering column/Ignition issue, which you did not. We never once said that we were unable to fix your truck. We asked on several occasions to pull the truck back into the installation bay but were refused permission with you stating that you were taking it to your uncle, a mechanic, the following day. We also performed a hardwire install on your unit which makes us wire the power straight to the fuse box, which is done without splicing any wires.
We have asked for you to bring the truck back on multiple occasions to fix any said issues. We have called your mechanic to ask what the problems were that he encountered and we have not received a phone call back. Here at Audiomasters we take great pride in our work and hope that you can understand without being able to look at the truck again we cannot fix the issue. This is why a refund cannot be given. We hope that you do return again and help us make this right.
CEO Audiomasters, Inc.