Bought a new Honda early 2013, Sales person was very good to deal with. Even though I brought a check from my Credit union, the person the does all the paperwork said it was not right and tore it up. They then redid my loan with my same credit union. When I talked to my credit union representative, they told me that I had been flipped. Something that I have been told benefits the dealership. I went back to my credit union and they had to close my original line of credit for the check I took to the dealership. Close the loan that the dealership made with them at a higher payment for same terms, and then give me a new loan at the original rates that they set up for me originally. If it sounds like a lot of trouble , it was. Also my deal with the salesperson , included factory Hondacare extended warranty, but the person doing the paperwork tried to sneak in a warranty from a third party without telling me. they agreed to the Hondacare only when I threatened to walk out. Overall my experience with the salesperson was great, price for the car was very competitive, but dealing with the rest of the dealership was a disappointment
My son's Dodge Charger broke down (alternator quit) late on a Friday night, in Dayton, TN - about 100 miles from Murfreesboro. Southern Belle towing responded immediately and professionally. They communicated with me throughout the process and brought the car over 100 miles back to Murfreesboro. The driver spent basically all night on the road to make it happen, so I could get the car repaired and my son back to college on Sunday evening. I can't thank them enough for their prompt, courteous, and professional service. The driver texted me updates, and I was able to pay the overage on miles (from my roadside assistance allowance) by phone when they got the car back to Murfreesboro at around 5:00 am Saturday morning. This is a class-act tow company with reasonable rates, great equipment & people, and attention to customer satisfaction. I highly recommend them for any towing need, especially if it requires a long tow.
At 1230 am 12/04/2012 my husband had flat. He was travelling to Missouri and had many miles to go still with his cell phone all but dead and no way to charge it. After calling several places to whom acted as though my call was an inconvenience to them, Jason at Southern Belle Towing and Recovery, answered not only once but several times to not only find a tire for my husband, but let me know that he had gotten there safe to get the tire and even made it possible for my husband to be able to charge his phone so we could keep in contact the remaining 7 hours he still had to drive. Words cannot express my thanks and gratitude for the extra steps that were taken to aid my family. This was by far customer service, but acts of pure human kindness and care. Thank you deeply from the Collins/Dwyer family and Merry Christmas and God bless you!