Last December, we had picked out a great quality solid Antique 3/4 in x 5 in wood called Taun Teak from the warehouse ( store ) of the Factory Direct Floor for less than $3.90 per s.f. = half price of elsewhere we have searched ( me & my partner ) for our new house which...more was still under construction. Last month, finally after everything was completed except the flooring ( the company advised to be installed the last to avoid damages and scratched during the construction period ), we had the Factory Direct's installation crew in to start the "nail down" installation. Before commenting about their good work, let's start off with: - I called in and stated that we have purchsed the flooring in Dec last year and now are ready for installation. The nice gentleman on the line asked for my invoice number to pull me up to his computer screen and scheduled a date for delivery and a date for installation. I was wondering if they could start the same day of delivery so he was patiently explaining about how solid wood needs a few days of acclimation inside the room before installation for the best result. Ok, fair enough and very professional. - Two gentlemen arrived 5 minutes before the appointment time for the delivery, moved box by box ( I guess 70-80 lb each ) into my living room and opened the ends and asked me to count and receive the 85 boxes. Ok, on time, polite, no extra talking, well trained drivers. - 9:15 am of the installation date, 3 installers showed up at our door with a truck of tools, machines, pumps, and whatever they need for the job. The Crew Lead Pat asked for every detail that they need to know includes the direction of the flooring planks, space of cutting work, what edge and stair color variation we prefer, and the closet doors to meet the floor...after received all the answers from me, the hard workers started the job without talking or playing any loud music or smoking or singing like some other contractors did in our house before. - There was another gentleman I think he said his name was Wang, the site manager, has stopped by and checked the work twice during the installation period and communicated with Pat about a couple detail - 5 days later, the beautiful floor has been completed! we love it! Pat asked us to call their office to let Steve know that we were happy with the work so they left after the floor's cleaned and all the garbage's taken out of the house into their truck. - 1 week later, we received a copy of our final paid in full invoice and the manufacturer floor warranty and the workmanship warranty from their corporate office's email. - last week, we referred our neighbor to the Factory Direct Floor for their house's new hardwood floor project. They came back with a home made cake with thanks and told us that we have just saved them close to $5000 for 1500 s.f. because Factory Direct has both lower prices on matrerial and labor compare to the price they found. Ok, that's what I told you right? view less
Serving the San Leandro Area.
From Business: Greenpointe Wood Flooring Supplies is a locally-owned business that has been in the flooring industry for years. We are your access to professional wood flooring pr…
The best thing in my house is the floor Oh No...someone doesn't like to see my favorite flooring company stays busy..oh well I believe Factory Direct Floor is busy due to its price, service and the most important, nice people who work on this project. Thanks Tom, Teri, Tu...moregs and the helpers. I live in a newer condominium built in 2011, 5800 Third St, San Francisco. Most of the buyers took the basic carpet from the builder instead of the upgraded wood flooring that cost 4-5 time of Factory Direct's prices. Our HOA wasn't easy to work with, it took 3 weeks to get my kitchen cabinets project approved but Factory Direct Floor was on the file with other units they have done before mine, with the completed document required by HOA, Factory Direct's approved for flooring in 2 days by my HOA, but flooring was the last thing to be installed after kitchen..sigh.. Of Course Factory Direct Floor has the proper paperwork, the valid contractor license and the insurance policy that our HOA requests, I had to fill out the HOA paper again with all the document even they were on file already. However, the documents were not the only reason I decided to do business with the Factory Direct. I know for sure the Factory Direct has done at least 4 other units in our building beforr I applied. Jimmy, who has found this wonderful company and became their first customer in the building. Johnathan on the 3/F, Dianna on the 4/F, and Tim I forgot which unit he's at, all of them are very happy with everything includes the price, floor quality, and the installation workmanship. With their referral, I had visited the company twice in order to select and decide on a Hickoy distressed engineer floor from their thousands of items displayed at minimum 45% below other floor stores I found. It came with a lifetime warranty from the brand as well as the workmanship warranty from the store. The installation was just awesome by the crew that did Tim's unit but not other 3 units. I had over ordered a little prepared for some cutting waste so we had 1 full box left at the end of the job and the installers took it back to the warehouse for a full refund no restocking charge or penalty. I know that all 5 of us have sent more neighbors to Factory Direct Floor these couple of years and the HOA also started to tell the new buyers that Factory Direct Floor is our preferred flooring guy of this building as well as 5900 Third St. - Jean C.view less
Hi, I have read all the great reviews on this page about how good the prices and selection of the Factory Direct's flooring so I went all the way from Santa Clara and purchased the new hardwood floor named ' acacia ' for my house and was installed by the company crew. Beaut...moreiful! I had no doubt about the low prices and the great selection here but this is the review about their great customer service. The sales manager Tom was the greatest professional I've met in the remodeling field. He has given me all straight and honest answers for almost a hundred questions I have asked a lot because this is the very first flooring project for my first own house in my life, youknow how it is. After I purchased the floor, he has requested their in house crew to call me for installation appointment. I thought I have to wait for a few days before someone will call me just like any other home remodeling companies do, believe or not, the crew lead named Bat, has called my cell phone right after I got into my car from signing the flooring project at their office, guess 3-4 minutes! he has booked a day to deliver my wood for acclimation ( don't understand that but they said its industrial standard required ) and a day to start installation a week from delivery. Bat, a nice man and his 2 helpers showed up right on time 5 pm sharp at delivery appointment and moved all boxes into my house and stacked up with opening box ends ( acclimation ) and inspected the site with telling me some minor work that I have to prepare as a home owner. They then returned a week later and installed all the loose planks on my floor that became a great looking flooring with all bunch of tools, nails, guns, pumps, etc. I did not understand the procedure but I did not ask a question because I already have trusted that the company knows what they are doing from that point. 4 days have passed, and the beautiful flooring has been done which changed the entire look of my house. Bat has called his installation manager to report that the job has been completed with customer ( me ) satisfied and agreed to pay the final balance with my credit card. They then have taken every single piece of the old carpet and garbage for disposal and left me home alone to think about what's the next I need to do for my new house. The whole process, no hassel, no pain, but pleasure. view less