5 out of 5, flawless experience
Recently, I went in to repair scratches on my BMW X5.
Since I insure with GEICO and they have GEICO agent on-site, so I was able to get estimate and drop-off done in one easy 30-min session.
Was given verbal estimate on-the-spot, and they follow up with more accurate final cost and completion date.
Every day during repair, I was given text message regarding the repair progress.
It ended up only took them 3 working days including the drop-off day. The estimate was 4, but I was totally expecting 6 (counting the weekend).
The paint job was absolutely flawless. Now my X5 is back to its Like New status. They also repaired inner structures as well as sensor that got damaged with OEM BMW parts.
I'm fond of the entire repair experience. And will definitely come back for any of future repairs.