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Massage Envy - Mountain View

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Business Details

10

years

in Business

Hours:

Regular Hours

General Info:
Our therapists are here to alleviate every ache, pain or stress — no matter how small — because we agree on one thing: The good life should actually feel that way.
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Payment method:
amex, visa, discover, master card, all major credit cards, insurance
Location:
Grant Road Plz
Neighborhoods:
Miramonte-Springer, Cuesta Park
Categories:
Day Spas, Massage Therapists, Skin Care
Other Information:

Parking: Lot, Valet, Private

Bike Parking: Yes

Wheelchair Accessible: Yes

Price Range : Average

Specialties: Anxiety & Stress, Fibromyalgia, Reflexology, Fibrositis, Tension

By Appointment Only: Yes

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Massage Envy - Mountain View

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04/29/2015

Massage Envy billed me for 32 months, $1920 without even the courtesy of notifying me that they were resuming my suspended account. I happened to look at my credit card account and saw an automatic payment to them. What? I had been a member long ago and when I hadn't used the membership for 6 months, I told them I wanted to cancel. They said I would lose the 6 massages I had built up, but that I could suspend my membership and not lose them. This I did. 38 months ago. Then I forgot abo...view moreut it. 6 months later they started billing my card again without mentioning this to me, ever, for 32 MONTHS. That comes to $1,920. Sure, blame me for not paying attention to that credit card, but they are brazenly taking advantage of my mistake. Their answer to me is basically: "Tough." I can't imagine that a customer friendly business would hold to a policy that would bill someone for two years and 8 months for absolutely zero services and with no reminder that the billing was going on.view less

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Massage Envy - Mountain View

1040 Grant Rd Ste 110Mountain ViewCA 94040

(650) 961-3689

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Massage Envy - Mountain View

1040 Grant Rd Ste 110Mountain ViewCA 94040

(650) 961-3689

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