My husband and I both purchased new vehicles within a short time span. I purchased near our town, and my husband purchased from Mike at Heritage Auto Mall. I had a mishap with my manual and asked my salesman if he could get a new one. The answer? For $40 - $50!! When I went to Heritage with my husband, he mentioned my manual mishap to Mike. Before we left the dealership, Mike had a new manual ordered for me..........regardless of who I bought from. He is all out to help people........anybody, not just HIS customers. I highly recommend Heritage and Mike. They will have my future business.