Innova Rehab

This facility is by far, the worst that I have ever come across in many years with many family members in need of assistance. There are so many areas with which I could start, so I will start with the most important one: Patient Care - or lack thereof. My family member was there for 2.5 weeks, during this time, she was confined to a wheelchair - even though she never needed one before. She was not bathed properly, if at all. And was denied interaction with others, those being the ones that were not drugged into submission. Not only did the 'Qualified Medical Staff' NOT perform their duties to the most base of level, they outright failed in patient care: feeding, medicating, bathing, accommodation care/cleanliness/upkeep. I had to demand that a doctor be called when my relative had a 'Minor Rash', this in turn was Shingles. The ?Nurse? on duty was telling me that I do not know what I am talking about, and refused to call the doctor. Only with the threat of a lawsuit was I able to speak with someone identifying themselves as a doctor that had little to no knowledge of my family members’ condition. When I asked if the proper medications were being prescribed, I was told that they were waiting for them from the pharmacy. Only after repeated demands, was I told that the pharmacy in question was in Edison, NJ, and that the required medication would not be available until the next day!?!?! Remember, this is MOUNT LAUREL, NJ, over 60 miles away!!! [When I inquired whether I would be able to get an OTC (Over The Counter) topical cream, I was given the incorrect dosage amount to search for. (Remember, these are supposed to be trained and qualified medical professionals!)] Thankfully, my family was able to relocate my family member to another facility; one that is staffed by qualified, competent, and able minded and bodied staff members. In short, I would not recommend anyone placing a loved one, or even an enemy in this facility. They are grossly negligent, incompetent, undertrained, and uncaring – even in the simplest of tasks that come to the well-being of your loved ones. This is a warehouse for human beings, and not a place to have your loved one recuperate, recover, or become well enough to resume their life in any meaningful way.