04/17/2008Provided by Citysearch -
Last Monday, I went to the Macy's at Lakeline Mall in Cedar Park, TX and when I went to the Clinique Cosmetic counter to buy my stuff and the white sale lady said I have to come back on the following Wed. if I need to get the bonus stuff which will start on Wed. I then paid for my staffs but had to leave them with her and come back again after the event starts.
Later, on Thursday, I went back there just to get my stuffs & I was completely ignored by the African American sale lady working at the counter. She was helping another customer, and then she acknowledged me after 5 mins. passed, she said that she would be with me. She's still very much easy going on with her sale proceeding with the other customer. I had been waiting like 15 mins. with 2 kids (you know kids doesn't have much patience) and asked her I really need my stuffs that I have paid for and get rid of there. She said I have to wait wait and wait till she's finish with the customer. Come on gals, can you do better than that? Work smart, you just give me that things & I will be away... jeezzz.
I thought that's it...I suddently told her I wanted to cancel my transaction so that I should have been waiting so long along with my two kids with me. I didn't see anyone do care about kids. That the bad rule #1.
YOU know what, that lady took some action but asked her colleage to get my stuff. See, I fully got her message that she's not the one who sell the products that's why she has no motivation to do anything for anybody else. That the bad ruld #2 is going on in this Mall.
I never ever get her apology in this rude & terrible service at all.
I felt like it was a terrible shopping experience! TOO BAD!!! If I had her name, I would have reported this directly.. I expect better service and so do other unnoticed customers. I would never ever be back again, I promise.