People who put this place down just don't know what they are talking about! I have been a customer there for almost 5 years, and EVERY time I need something they are most helpful. If I am put on hold I patiently wait because I have been in there and they are BOMBED most of the time. It is just human to forget someone is on hold, that doesn't make them a bad store....I absolutely would let the guys (and gal) at Aarons wait on me in the future and would reccommend them to my friends and family! They are AWESOME!! And I don't lie!!