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Family RV

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Business Details

25

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

Extra Phones:

TollFree: (800) 201-1991

Sponsored Links
Payment method:
all major credit cards
Categories:
Motor Homes-Rent & Lease, Recreational Vehicles & Campers, Recreational Vehicles & Campers-Repair & Service, Travel Trailers
Other Information:

Parking: Lot

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Reviews

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08/12/2014

Overall

I have a Coachmen Mirada 34BH Class A motor home with 18,500 miles that I have owned for 3 years. We LOVE our RV, and so do our kids. We moved from Boston to San Jose in this RV when my kids were very young and the kids act like it's another member of the family. They even named it "Harvey" the RV.



My wife Liz and I discovered that we were not using it as much as we would like, so we apprehensively decided that it would be a good idea to rent it out to see if we could to make a bit of money to cover the ownership costs.



We started renting to friends and neighbors, and it worked out OK, but honestly, we had some real issues a few times and decided that if we were going to let others use our RV, that we needed a professional rental company to manage the rentals for us. There's a lot to think about with marketing, maintenance, what you have do if the renters have issues on the road, or just answering the 1000's of questions that renters sometimes have.



I had used Family RV to do some maintenance on our RV in the past and had a great feeling from the service techs when I was there. I found Family RV's website and filled out their online rental form on April 4, 2014 to find out more about their rental consignment program. I received and email back immediately and we corresponded back and forth by email about details of how the program works and all of my questions were answered. I brought my motor home over on April 5th to show them what I had.



I was busy the whole month of April but I was able to fill out the forms and send them into Family RV and they added me and my RV into their rental program without even having the RV on their lot. On May 18th I brought it in and they inspected the RV and quickly got to work to get the RV in perfect running order so we could start renting it.



Family RV put a technician on "Harvey" and took an extensive amount of pictures with detailed information on the condition so we understood where the starting point was. I was impressed with the detail and thoroughness of this inspection and how many pictures were taken for our future reference. Family RV repaired the RV and fixed all the problems quickly and at a very reasonable rate. The main problem was our generator that was losing oil actually needed a new motor to make it function correctly. Family RV sent the generator to an authorized service center to get it fixed. While there was no generator in the RV the staff was still able to rent it out like it was and I made some money even with no working generator. Talk about efficient! I was excited that I got some rental income even though the generator was out of the RV.



The generator got repaired and the RV is now working perfectly and making me money every month.



I've had a great experience with Family RV so far and expect that our relationship will last a very long time. Alan and all of the service techs are fantastic, and keep us up to date on rentals, progress on any maintenance, and in general take even better care of "Harvey" than my own family does.



If you're thinking about renting your RV, or if you have been thinking about renting an RV for a family trip - call Alan today and start the process. You won't be disappointed!

03/06/2014

Overall

Fantastic buying experience! The guys gave us all the time we needed to make sure we were happy and confident in our purchase. This company is one of the best we have ever found for all our RV related needs. Special thanks to Rick, Alan, and steve...but so far we haven't met anyone here that isn't professional and helpful:)

03/19/2013

Overall

Family RV is definitely the best choice to buy or rent an RV. I have done both there always receiving extremely good service at excellent prices. After buying my 21' Winnebago class C there in 2007 I now keep it there free where they keep it in superb condition and rent it on consignment for me splitting the income with me.



The consignment arrangement has been perfect for me since I can use it any time I want, free, of course, and it gives me not only a free place to store it but its rental income pays for its maintenance costs and they do the work for me to keep it in perfect condition. Win-win! They are very careful to check the rv's out to renters and back in upon return to ensure it stays in top condition, so my unit is always clean and in great working order without me doing any of the work.



Any time I want to use it for an outing I just drop an email to Subrina in rentals with the dates I want it and she schedules it like any other rental. She lets Service know and they have the unit cleaned and ready for me to pick it up when I want it.



Matt runs the service shop where they inspect each unit regularly and let me know when something needs repair; I can take care of it myself or let them do it. Recently when I needed a full set of tires Matt found me an excellent discount on new Michelins and included the installation. Sweet!



When the time comes that I no longer use my RV enough to warrant keeping it, I'll definitely ask Family RV to sell it for me. Couldn't be easier. And all of the people at Family RV are delightful to work with. They've become like family to me.

12/10/2012

Overall
Best Bay Area RV Dealer for Sa...

Best Bay Area RV Dealer for Sales, Service, Parts and Rentals



Family RV values customer service and integrity above anything else and their products and services are top shelf at competitive prices. My wife Michelle and I know this first hand, because between 2006 and 2008 we were fortunate enough to have been apart of their team! We have since moved on, but we will never forget the exciting atmosphere, robust product line, excellent training and the real quality of team work and knowledge, that radiated from every coworker.



Family RV is an excellent choice for any of your recreational vehicle needs. Whether you are looking to Go RVing for the first time and would like to rent and try it out, or you and your family have been thinking about purchasing an RV, or maybe you already own an RV and just need parts and service; Family RV should be your only stop in the greater Bay Area!



Tom & Michelle

Chaska, MN.

11/30/2012

Overall
We are happy to have found Fam...

We are happy to have found Family RV and have built a great working relationship with them. They are very dedicated to their work and extremely helpful. With their large variety of RV’s it is easy to find the perfect one, and they also have a knowledgeable repair team.

08/11/2010

Overall
We'll Be Back

We came down from Montreal, Canada to San Jose twice, and rented an RV from Alan Cezar. Each time we had an amazing time. The RV was given to us very clean and every thing was functioning properly. They gave us ideas for our trip and help with us directions. We never had a problem. This made traveling to Yosemite so easy and enjoyable. We were able to cover a lot of ground without packing and unpacking from hotel to hotel. Truly the only way to travel with kids or even as couples who just want to relax.



Upon our return, they greeted us warmly and really wanted to know about our trip. They really care! I was so impressed by the nice and friendly staff. I noticed while I was standing there that everyone is important to them. Now, that the way you want to be treated.



Will do this again cause twice was not enough!

06/05/2010

Overall
Satisfied Customer for 2 decades and counting!!

May, 1989 – Who knew that when I was greeted by Alan Cesar at 10 minutes before the closing hour I would be initiating a lifelong business relationship and friendship?

Five Stars is not for perfection 100% of the time, but for always finding a resolution that is in our mutual best interest.

We have used many RV dealers and service centers in over 20 years and 2 motor homes. Even though we live 90 miles from San Jose, Family RV has been our “home.”

We have used Family RV: as renters; for RV purchases; as partners in the consignment program; and for service and accessories. We can heartily recommend each Family RV department.

Now we are considering full-time RVing and Alan and Family RV are guiding us through these decisions. I trust Alan’s judgment and integrity.

Bill & Lana Rankin

06/05/2010

Provided by Citysearch - 
Overall
Satisfied Customer for 2 decades and counting!!

May, 1989 ? Who knew that when I was greeted by Alan Cesar at 10 minutes before the closing hour I would be initiating a lifelong business relationship and friendship?
Five Stars is not for perfection 100% of the time, but for always finding a resolution that is in our mutual best interest.
We have used many RV dealers and service centers in over 20 years and 2 motor homes. Even though we live 90 miles from San Jose, Family RV has been our ?home.?
We have used Family RV: as renters; for RV purchases; as partners in the consignment program; and for service and accessories. We can heartily recommend each Family RV department.
Now we are considering full-time RVing and Alan and Family RV are guiding us through these decisions. I trust Alan?s judgment and integrity.
Bill & Lana R

05/12/2010

Overall
Fantastic Service!

I've purchased my last two RVs from Family RV. My most recent purchase, a 30-ft Traillight travel trailer, has been exceptional. Family RV has always treated me excellently and has consistently provided fantastic customer service. The owner, Alan, is superb, and I have had a very enjoyable customer experience interacting with Ray, Matt and Subrina. Family RV is always my #1 choice for RV services. I highly recommend Family RV to anyone looking to buy, rent, repair or equip an RV.

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Family RV

19380 Monterey HwyMorgan HillCA 95037

(408) 612-4700

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19380 Monterey HwyMorgan HillCA 95037

(408) 612-4700

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