Not a positive experience. Used to take all of our business for the last 25 years to this place and recommend them even though they have no weekend service. Because we work M-F and rarely have a day off, this was an inconvenience, but luckily had a weekday off this particular week. Dropped off dual pane window in the a.m. Only needed one pane repaired, other was OK, but they said replacement on both was mandatory. We did not ask for special service or emergency service.
Went to pick it up in the p.m. and paid full price. Noticed on the way out that only one glass pane was replaced. Workers said they had no replacement glass for one side as it was defective and owner would call the next day to discuss replacment. We asked for $$ back for the glass that was not replaced--we were willing to pay for the glass/labor for the pane that was put in, but staff said they had no ability to give credit back, but owner would call the next day.
Owner called, but refused refund for the portion of glass NOT replaced citing labor requirement to replace single pane of glass and wanted us to bring the window back again at some point when glass became available, unknown when that would be. We work during the week and can't take a day off or leave home unsecured to bring window back at some point in the future. We asked again for a credit for the glass that wasn't installed; again refused citing he was trying hard to please us and that $$ must be really important to us. Isn't surviving important to everyone? He didn't seem to care that taking a day off of work due to having to take the window out again to replace the other glass and then waiting at the house to make sure it was secure until glass was done for pickup and then re-install it would cost us a lot of $$. In fact, he would have charged us an EXTRA fee for coming and doing the repair ONSITE. Since the broken glass was fixed and the other glass was fine, we simply wanted credit for glass which was NOT installed and leave well enough alone, but it was a fight to finally get a credit and then were told they never want our business again.
Things would have been OK if the office would have called us to tell us there was a problem to give us a chance to take it elsewhere, OR if they would have told us at pickup that there was a problem and charged the correct price , but they allowed us to pick it up, pay in full, and NEVER said a word about the issue--maybe hoping we wouldn't notice? Sorry, we have to watch our pennies very carefully in this day and age.
Still, a partial refund for the glass NOT installed seemed fair, but to have to fight for credit for services NOT rendered and even getting charged for full service when it clearly was not rendered is appaling. To be told not to bring our business back just because we fought for what was right (NOT UNFAIR) was surprising. It's too bad that service has really declined. To not allow your employees to make decisions for good customer service is also not right. We will not be back to Angela's.