02/16/2012Provided by Citysearch -
I went in the other day to get my hair done I had made a appointment earlier in the week. When I arrived the lady at the front desk was involved in a conversation with another person and did not even greet me when I came in. I stood at the desk for a good 10min waiting for her to finish her conversation she then asked as rude as could be do you need something? I told her I was there for a cut and color and who I was there for, she told me to sit and wait while she got her.
the girl then took me back and all I wanted was a few hi lights and that's it something simple I would think. Well let's just say the girl fried my hair! It turned out white and all nasty filling. I told her this is not what I had in mined I just wanted a few to look like the sun kissed my hair. She then said well let me just put a toner on and it will be that way We went back and she put something all over my hair and then washed it out we went back to the chair she dryed it again and it was GREEN! She told me that is what a toner does and a few days latter it will turn the color I want. I told her it was unexceptable so she then went and got the owner. The owner said it looks great. I then asked her if she could see the green tone in my hair and she said its a little ashy but that will go away so I payed $125 and left. About a week later the color was still GREEN so I called back up there to Speke with the owner and serif they could fix it she was really rude and said no.
So I then called another salon, salon west to see if they could fix it. They were very nice and got me right in. The stylist there took one look at my hair and told me it was over prosesed and I needed a really good deep condition treatment and she put another toner on it and told me not to put any heat on it for about two weeks. She also said she could not believe they let me walk out of the salon with my hair that color! The girl at salon west did her best with what she had and now she will have a life long client!
As far as renue salon goes I will never return and I really don't see how they stay open when the don't care about the client. They are very rude and have no clue what they are doing!