This is a good company, but.. it does depend on the tech that comes out so be a little leary. First guy that came out 10/21/2011, didn't check the unit very thoroughly and said it needed the one part to get working again. The guy that came out a few hours later said he replaced a 2nd part that was also bad and was missed by the first guy. Recommended replacing a 3rd part but didn't offer any other suggestions or explanations. Furnace went out again less than 2 months later, called another company to come check it out but after waiting 6 days for them to decide if they were going to show or not, we decided to go back to Air Comfort. They sent someone out that day(12/14/2011), less than 2 hours after I called, and this tech was amazing!! Great people skills, very friendly and lots of explanations. We ended up having to replace the furnace altogether(was done the next morning), which should have been done in Oct instead of just "fixed" but, all in all I would definitely send friends and family to this company... With the suggestion to cross your fingers that you get a good tech! Thanks for fixing us up so quickly!!
14624 Metro Plaza BlvdEdmond, OK 73013
From Business: Welcome to Air Conditioning Concepts of Oklahoma. ACCO is a full service Heating and Air Conditioning Company. Our experienced technicians and installers are fully …
I called ACS after having a horrible experience with another company. First the guy on the phone was very helpful. He said he could have someone out between 10am and 2pm... great since I called after 10am! He then called to let me know someone was on his way. Once the guy got here he was very professional and polite. Both my fridge and AC went out while I was on a weeks vacation out of state. Of course it was hot here in OK so my house smelled of death and was about 90 degrees inside. Poor guy acted like it was no biggie. He fixed the AC within about 20 minutes. Explained exactly what he did. He even went as far as to tell me there were coupons in the phone book to save money! I will never call anyone else. I was really worried after my last experience that I would get the same rude treatment I got before, but it was night and day. I called at about 10:30am, my landlord called about an hour later with approval and my AC was totally fixed by 1.
When a mid-afternoon annual service call turned up a crack in the heat exchange unit, the service repairman patiently explained the problem to me until I understood the situation. I decided to replace the furnace and with 15 minutes Pat arrived to review the problem and my decision. He and Drew had not been gone an hour when the truck with my new furnace arrived. Drew and Cody worked until 8:00 that evening completing the job. All four men were professional, exceptionally able to communicate and worked efficiently and carefully.And they played with my exuberant Lab pup in passing. I could not be more pleased with my experience with Air Comfort Solutions - and it was made even better when Jason White stopped by with a signed football and spent a few minutes in conversation about the service and football. A+ all the way.