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Suburban Propane

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Business Details

32

years

in Business

Hours:

Regular Hours

24 Hours Emergency

Extra Phones:

Phone: (845) 794-0834

TollFree: (800) 287-6935

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Brands:
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AKA:

Burnwell Propane Co

Burnwell Propane

Categories:
Propane & Natural Gas, Gas Companies, Kerosene, Fuel Oils

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Reviews

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09/22/2011
Overall
DON'T USE THIS COMPANY- Beware...

DON'T USE THIS COMPANY- Beware. Their customer service is absolutely horrible. I agree with the other review, customer service person is rude and unprofessional. I asked for their propane tank to be removed as I switched companies, in July....it is now Sept. their tank is still there after countless calls.
Save yourself alot of trouble...check out other companies. Burnwell's prices are high, if you shop around you can get better prices. And I'm sure you can find better customer servic
...view moree just abt anywhere else but Burnwell. If I could do a reverse on the star rating, I'd give it a -10. (minus 10)view less

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06/06/2011
Overall
This is the worst propane comp...

This is the worst propane company for customer service and delivery. The offie staff is rude and unprofessional. They make "mistakes" on the tickets and if you are not careful they will overcharge you all year round. They left me without propane every January for three years in a row. I just switched to Wallace and am very happy.

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12/18/2009
Overall
Poor all around

The customer service can't get the phone number you leave to call you back right. The driver delivers your propane and leaves the stub in your car door handle instead of your house door. Call them on a Wednesday, again on Thursday, and again on Friday and they call Friday afternoon for a delivery and they called my emergency number because they lost my phone number and said they can't deliver until Saturday. Saturday they charge $150.00 to deliver! Driver messed up our stub and char...view moreged us $5.99 a gallon instead of $2.49. Their office didn't catch it and sent us a bill. They said they would adjust and we are still waiting for a bill and it's been 3 weeks. We are always on the phone with this company! We are currently looking for a new propane company.view less

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Suburban Propane

78 Cold Spring RdMonticelloNY 12701

(845) 794-8484

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Suburban Propane

78 Cold Spring RdMonticelloNY 12701

(845) 794-8484

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