When my air conditioner malfunctioned after a storm, I called LuQuire during normal business hours and I received excellent phone instructions on how to restart the unit. Unfortunately, the unit malfunctioned on Sunday and a technician returned my call 5 hours after requesting service. I had to call the answering service 3 times before I received the call. When the technician responded to my request, he refused to come. He stated that he had to get some sleep. I called the answering service to request another technician, and I was told that only one technician was on duty. I was instructed to call the office in the morning. In other words, endure the heat during the night and you will receive help during normal business hours, Based upon my experience, LuQuire offers excellent service during their normal business hours. The 24/7 advertisement is false.
I am happy to say that the LuQuire technician called again and stated that he had two cancellations. He was on his way to our house. He was a friendly and courteous young man. He quickly fixed the problem. He stated that he called within 2 hours of our request for service, but there was problem with the phone system. Thank you, LuQuire, for your support. I am changing my rating to a 3.