Monrovia Collision Center

It was my first visit to this shop. I needed my front bumper replaced with a new one. I inspected it after the replacement and found 7 blemishes that included a few unpolished/scuffed areas, some tiny bumps, and a remarkably noticeable paint drip.

My 1 star review is to reflect my experience with the following:

Professionalism - The quality of work was not professionally done the first time.

Service - The shop owner - Kevin - tends to give attitude and exhibit rudeness when I asked questions relating to work performed on my car.

Ethics - For being at fault in the installation process of a brand new replaced front bumper, the owner and business should be responsible for reimbursing the transportation services for the customer who has to go back to the shop to fix their errors. The owner refused to reimburse for the transportation costs. I contacted my insurance company about it and they also agreed that they should reimburse for the transportation costs. Unfortunately, fighting for the reimbursement will cost me more than what I'll get back so it wasn't worth it. This was very disappointing and just unbelievable to learn of their unjust act and moral principles in this situation.

Safety - CDC encourages all Americans even people who feel healthy to wear face masks or face coverings in public: the owner did not wear one on both of my visits.

I hope this review will help others decide if this auto shop is the best choice for their auto needs.

Stay safe and well everyone!

Kevin and the crew at Monrovia Collision Center are the best. I have sent several of my vehicles to them and I continuously recommended all of my friends and family. The work is high quality, the shop is clean and organized, and the staff is professional and kind.
Thanks Kevin