In mybookShopping Collection (edit)
Added to your shopping collection.
Removed From mybook!

We took this business out of your shopping collection.

Walmart Supercenter

Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Business Details



in Business


Regular Hours

Open 24 Hours

General Info:
Shop your local Walmart for a wide selection of items in electronics, home furniture & appliances, toys, clothing, baby gear, video games, and more - helping you save money and live better.
Sponsored Links
  • Video Games
  • Music CDs & Tapes
  • Wedding Party Gifts
  • Grills
Payment method:
mastercard, amex, discover, visa, cash, check, diners club
Wal-Mart Ctr
Department Stores, Discount Stores, Grocery Stores, General Merchandise, Supermarkets & Super Stores
Other Information:

Parking: Lot, Private

Bike Parking: No

More »

Less »


Review this business:
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!


Posted: 8/18/2009

Provided by Citysearch - 
they cant help u with anything they r no good

they cant help u with anything they r no good

Was this helpful?YesFlag Abuse
Updated: 11/18/2013
Customer service needs improvement

On 12/13/08 I went to the Monaca, PA WalMart to return an item. I fully expected to wait in a long line because of the holiday sales season. However, much to my surprise, I was the third person in line. There was only one Customer Service person working at the return counter. It took about 10 minutes for her to take care of the first person. The second customer was returning items that had been ordered online; the Customer Service person could not locate the return codes on the computer to make the returns. Twice she left the counter to get help from a manager. After another 20 minutes in line (now a total of 40 minutes) an additional 12 restless people were in line behind me. I asked the clerk to call the store manager; she didn't know who the manager was and didn't know how to get in contact anyway. Sylvia, the Customer Service Manager wandered up to the return desk twice. Both times the clerk asked for help; Sylvia shrugged and said, "a different manager would have to help" and walked away. The second time I stopped Sylvia and asked if it would be possible to at least open a second line at the service counter. She would not look at me or speak to me, she only shrugged, shook her head no, and walked away. Another customer in line behind me stopped her and asked the same question. In an irritated voice Sylvia told the customer, that they were busy, there was no one available to help, that we would just have to wait. The only "busy" I saw out of Slyvia was her walking around not helping. A couple of minutes later, an Assistant Store Manager (no name tag) came out of the office. I stopped her, explained the situation, and asked if she could open a second line. She responded "yes sir, we can do that" and in less than a minute had a another clerk at the desk and a second line open. Problem solved.

Question - How did Sylvia ever get to be a manager; especially the Customer Service Manager?

Now, to be fair, I give 4 stars to the store for variety, quality and price of merchandise. I give 5 stars to the unnamed Assistant Store Manager, for positively responding to and correcting the situation. And last of all, I give zero stars to Sylvia, the Customer Service Manager for the zero service she gave to the customers.

PS, I worked in local retail for seven years, I know what it is like to deal with tired, frustrated, often demanding customers. Sylvia had a real chance to shine, to be a hero, and she chose not to.

Was this helpful?Yes
Flag Abuse
Sponsored Links
Map & Directions
People Also Viewed
Send to Phone
Walmart Supercenter

3942 Brodhead RdMonacaPA 15061

(724) 773-2929

Send this business listing as a text message to a mobile phone.


Your text message was sent.

To opt out at anytime, send the word STOP to YP411.

To get a help message, send the word HELP to YP411.

There was an error sending your text.

Please try again.

Terms: The recipient of this text message may incur charges depending on their wireless carrier. Not all carriers are currently supported.

Message Business

What would you like to know?



We were unable to send your message. Please try again later.

Add a Photo
Walmart Supercenter

3942 Brodhead RdMonacaPA 15061

(724) 773-2929

  • Photos should be in .gif, .jpg, or .png format
  • Photos should represent this business (ex. storefront, interior, services/amenities offered, etc.)
  • Photos must not be of an objectionable nature (offensive, profane, pornographic, obscene, etc.)
  • All photos submitted are subjected to YP Terms of Service
Add a New Collection
Oops! There was a problem saving the new custom collection.
Please try again.
Collection Name cannot be empty
Upload a Photo

Remaining Characters: 100

Remaining Characters: 500

We just redesigned! Do you like it?
× Not a Fan

× Thank You!