I have dealt with many businesses and business owners and Patti is the MOST unprofessional. Not ony did she give me a hard time for trying to confirm my order, but she repeated insulted me and made nasty comments throughout the process because of mistakes SHE made. She initially quoted us a price and then raised the price when she saw the volume of flowers we were ordering. And even though I did not take offense to that OR criticize her in any way, she continued to insist to me that, &quot; SHE had NOT made a mistake.&quot; Then, when I called her back to confirm, she continued to give me a hard time about delivery dates and times, even though she knew the circumstances and they had been worked out ahead of time. Her specific words to me were, &quot; YOU will not micromanage my business. The flowers get delivered on MY time, not YOURS!&quot; Patti shouldn't be in business if she doesn't know how to treat people nicely. Obviously she was having a bad day or two. She shouldn't have taken it out on this customer.