I called them because I needed a ride to the emergency room. They told me it would take 15 mins. 45 minutes later they pick me up..if I would have known that it would take that long I would've called someone else. Everytime I called to see what was taking so long they assured me they would be there any minute...yesh right! When I got into the cab it smelled so so so horrible, like a rotten dirty diaper. I had to roll my window all the way down just to keep from barfing! When we finally get to the destination they don't have s credit card reader so I had to wait another 10 minutes for their coworker to bring one. Horrible horrible service! I'll walk before I call them again!