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Exercise & Physical Fitness Programs, Health Clubs, Gymnasiums, Physical Fitness Consultants & Trainers


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Reviews (7)

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Worse gym worse customer service

Signed up 3/10/2012 and paid $80.00 with agreement that $40.00 would go towards two membership cost.. The other $40.00 would be our yearly sign up fee.. Then 3/31/2012 told that we have to redo application since we had not signed application.. So then we are charged another $80.00 which would be April and last month up front... After attending gym a few times noticed that equipment was always broken down. So tried to cancell membership just to find out they want to charge $25.00 to cancel and $70.00 because enhancement fee is billed to fix equipment and to be kept up... We disputed the amount since we never were able to use treadmills because always out of order now they want us to pay for a fee to keep equipment up. That's rediculous when it's always out of order... The staff there are horrible.. This Chris guy and Samantha are there flirting with each other and not even answering our questions or concerns. So irritating to deal with unprofessional people. I will never go there again and if you are thinking of signing up pay cash don't give them your info they will bill you for random things that they don't explain because of their lack of public skills..


Provided by Citysearch - 
They will NEVER stop charging your credit card!

The ratings given are all very old under previous management. Aveda spa, for those who care, is long since gone.

I joined before the building was built. Original owner was a decent guy, his staff a bit stuck up, but gym was in good shape. Fast forward 10 years, gym has changed ownership several times, steam room has been broken for 2 plus years, sauna in disrepair, much of cardio equipment has bad audio jacks.

But the biggest reason for NOT joining this gym is that you can never quit! They will keep billing your credit card, member services claims they cannot stop it, if you cancel your credit card to stop the nonsense, they will keep charging it and then add bi-monthly $25 fee (50/month) for failure of the charge to go through.

I've been in multiple times, talked to the ""manager"" (guy is nothing more than a muscle head who refuses to do anything), he won't give me the corporate Gold's number and insists the charges will stay.

Filled out a form for corporate to cancel, they rejected it saying one could not cancel if one owed any fees.

Am stuck in this endless cycle, each month more fees added, of which I refuse to pay, and here I find myself, a dozen phone calls, 7 visits to the gym to resolve this, and February charges were just put on my closed account.

If Gold's gets your credit card or WORSE YET your bank account, you are in serious trouble. Under no circumstances should you allow a debit from your bank account. At least with credit, you have some protection.

Stay away from this place.


Don't be conned by these shark...

Don't be conned by these sharks. Trying to cancel your membership even outside your contract period is a nightmare. There are numerous other similar reviews with the same theme. Save yourself the frustration and the rip off and join another gym.


This is a terrible gym. The p...

This is a terrible gym. The problem is, you won't know it until after you sign their terrible contract. At which point, you will want to cancel your membership, which you won't be able to do. At which point, you will have to wait until your contract term is met before you can cancel, and even then won't be able to easily do it, and you'll end up paying for more months than you want to. Not to mention their staff sucks, and has no idea what customer service actually is. The only training the staff seems to have received, is how to be a shady salesperson and how to treat people like they are beneath you. Just terrible. I'm glad I left.


Provided by Citysearch - 
I love this gym!

I really like my gym! I like that I have options on where to work out, like the women's section, upstairs, the movie theater, etc. I really like Patti too. She is so terrific & friendly.


Provided by Citysearch - 
Awesome service, great deal!

I just moved from the Bay Area and found this Aveda spa. I didn't really know what to expect at first, because it's located within Gold's Gym. I loved the service! I received a facial from an Esthetician (Erin Brown). They also had free daycare for my little one, an added plus! I spent way less than I ever expected and was totally satisfied.


Provided by Citysearch - 
Not a Premium Spa by any means!

This spa passes itself off as a premium day spa. It is noisy due to the design and the front desk staff is below average. I stood at the front desk after my appointment to make a follow-up appointment with a wonderful massage therapist (Kelly is the ONLY reason to go) while the receptionist chatted and ignored me. I had to ASK to re-book. Don't want my business? Fine, I'll go elsewhere!!! You have to ASK to get a spa robe before your appointment. I showed up early, ASKED for a robe so that I could go into the sauna and was given no slippers, I guess, because I didn't ask!! Customer service is a joke, Kelly the massage therapist is the REAL DEAL though.

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