I left my Rotti with Big Basin, the owner was friendly and knowledgeable, the staff person walked into the office, he didn't acknowledge me, and walked out, he must've been busy. While filling out the paper work I asked if I could see where my dog would be kept. The owner said he was busy and hand many things to do. I guess the look on my face spoke to him, he proceeded show me where my dog would be kept, it didn't seem to be climate controlled but my Rot has lots of fur. It was clean, well kept, all business. Not a problem. I asked if my dog would have interaction with other dogs, he said "no" still no problem. I asked if the boarders are exercised he said not unless an extra fee is paid, still no problem $25 extra for 3 walks, my dog was staying for a week. All of that being said here's my problem, I got my dog back today at around 10am, got her home about noon, she took to her bed and hasn't move since and I wonder what happened to her. I've had to nudge her to get up to eat dinner, go outside for a walk, go for a ride in the car. She just seems different, she's been boarded before and she's never acted like this after she has come home. I won't be using them anymore.