Biggest ripoff in town! Keep my truck for two days to change a master cylinder on a 98 z71. 280.00 later same problem, ended up being wheel cylinders that I replaced. Said had to find master cylinder out of town , which was in walking distance to Oreillys , which has the part at 1/2 the price Paul's charged me . Ripoff ! Wouldn't take a bicycle back to them .
I wrote a review earlier and need to clarify something, I said i took my vehicle to A-1, I was wrong on the name.. It is called auto air on Shillingers road... Very honest owner and he is not $ Hungry like Pauls..No Excuses..
Bought a used car from here..big mistake. Paul has an excuse for everything with no problems solved. I have a hard time with reviews about his Christian faith...Religion won't fix my car....avoids problems. Won't go back...
My car has been at the shop for 9 days. It is not operable at this point. There has to be a master excuse book for not having the part or not having the mechanics. My car was promised ready today ( well actually it was promised 3 days ago) and the excuse is that the mechanic called in sick and my parts are locked in his tool box. Who has ever heard that one before? And no, he didn't call me. My husband called the shop. I am beyond words at this point. I fear the repair will be as awful as the service. How are they in business?
We broke down last Friday, 8-4-11, in Semmes, Alabama driving from California to Florida, and were towed to Paul's. The fuel pump went out. bad gas or bad timing?? anyway, Paul's had us out the door on a Friday afternoon in 5 hours. very thankful. nice waiting room. very nice people. only contact with this Shop but very thankful of their work and expertise. I highly recommend them and would trust them completely with my automotive needs. Thanks Paul and the Gang. you did us right!!!
Paul's prices are great. No doubt about that. I can say that. Much better than Hillcrest Automotive which is outrageous and I'm not sure how they stay in business. But Paul's auto work is hit or miss. I took my car in for a noise in the steering, they tested it and said it needed another part (Hillcrest said it needed a new hose) Paul's charged me less for the entire part than Hillcrest did for the hose alone, but the problem continued. Took my car to the dealership and they said I needed a hose (dealership was still cheaper than Hillcrest) and Paul's refunded my money for the part after I brought it back from the dealership. I think Paul's is fair, they just aren't as knowledgeable or as good at diagnostics as other mechanic shops.
I have received great work from Paul's Automotive as well as receiving the same at a great price. I totally trust Paul's Automotive to give me fair deal. I will not trust any of my cars to any other auto care provider except Paul's.
If you need your car fixed, don't go to Paul's. Constant excuses of being short handed will keep your vehicle tied up for an extended period of time. Calling three times in one day won't get you anywhere either; because they still have not looked at your vehicle. I took my truck in and had a power relay replaced because the vehicle did not start. I paid for the diognostic testing, a towing fee, parts and labor. When I picked my truck up, the check engine light would come on and my truck would not accelerate passed 15mph. When I took it back they told me they'd have time to look at it Wednesday. Wednesday came and passed and when I called them, because they never called me, they told me it wasn't overheating and it was fine. Overheating wasn't ever an issue!!! Then they said they would ""try"" to look at it Thursday afternoon and that the power relay had nothing to do with the new problem. But I questioned that being as it ran just fine before they put the power relay in. After getting the run around, I took my truck out of their shop and took it to a new mechanic. After researching the problem myself online and with mechanic friends, I was urged to take my vehicle to a different mechanic.
I've had 3 different cars (foreign and domestic) over the past 10 years worked on by Paul's Automotive. I've always received excellent personal service and at a price I could only beat if I did the job myself. Diagnostics were always ""spot on"" and they DON'T try to add on unnecessary services or repairs. I will be returning to this auto shop when my car gets sick again.