Jaguar Cleaners & Formal Wear

I went here to rent a tuxedo for a mardi gras ball and because i had a state issued id instead of a driver license they would not rent me one so when i told the lady that was illegal that they had to take it it wad state issued she goes in the back then says she can rent me one with a 250 deposit but only 10 dollar deposit if i had a license hell i can buy one for 150 i really feel like o was discriminated against and like they are saying people with a id card are not as good as people with a license i was really embarrassed and felt like a second class citizen so today after work i am going to contact my local media the bbb and a discrimination attorney to see if they can have that policy changed i will never try to use there services again and don't recommend them to anybody else

I placed a pair of Winter White pants in the Jaguar cleaners on Cottage Hill Rd., after going there for years with no problems. The pants had some stains along the hemline as to be expected with Winter white. I picked up the pants and there were stains along the lower leg as if the pants had been smeared with something. When I identified the stains the attendant sent the pants back for a redo. Two redos later I requested to be compensated because the stains went from black to blue to pink. I filed a claim and waited three weeks only to be told my pants were cleaned. At this point I am upset because I want to know why did it take 3 attempts and why did no one inspect the pants before delivery to me. I go in and there is a nasty note from the owner stating the stains were from food, I explained who eats on their outer lower leg and if the stains had been present I would have identified it to be clean upon 1st visit. The owner's wife apologizes and then tell me the owner is color blind, why would someone color blind make such a call with such confidence. She apologized and offered to redo the pants again 4th time. It worked however, I did not appreciate the funky note from the owner and all of the repeated attempts, when it could have been resolved the 1st or 2nd time. The staff has always been nice but, the owner whom I have never met, will not have another opportunity to be rude to me and discount my business again.

Shulanda Franks Mobile