Island Day Spa

The service I got at Island Day Spa was very satisfying. I was given a gift certificate over a year ago and had forgotten about it. When I came across it, it was already expired two weeks ago. I went there not expecting for them to accomudate it, but they told me that they would value it because it was expired only two weeks before. I got my hair cut and colored by Shawn. And he really exceeded my expectations. All the staff was super friendly offering me beverages frequently. They have made a customer out of me as long as I'm here in Mobile.

My pregnant wife was given a gift certificate for this place and after a long period of morning sickness felt well enough to go for a massage. When she arrived at Island Day Spa they had no electricity, no A/C, and it was like an oven; so she decided to come back another day. The staff at Island Day Spa told her it was fine to reschedule and even though she pointed out that her gift certificate would soon expire. They insisted that they would overlook the expiry date of the gift certificate because of their electrical problems and encouraged her to come back at a later date. When she came back at a later date, they would not honor the gift certificate and treated her horribly. They were rude, unprofessional, effectively called her a liar, and would not provide her with any services nor refund the certificate even after we contacted the BBB. There are much better spas in Mobile and I would recommend you go somewhere with better customer service and reliable electricity.