Talking to the people on the phone is impossible. They are very rude and constantly interrupt you, I was talking on the phone trying to explain my location and all the man did was give back a snarky remark about their rules and regulations which did not pertain to the situation. A business is supposed to be based on customer service. If you are not understanding, patient, and willing to help out your customers, you lose a valuable asset to your business. Without the people, you do not get income and without income, you lose your business. In this experience, they have indeed lost a customer. You are better off calling Green Taxi, a service that is very helpful and kind to their customers. Deluxe Cab, you have something to learn in manners!