Rip Off. Care mor about $$$, ...
Rip Off. Care mor about $$$, no customers service and obviously little concern for pets. used three years for dog and cats. After treating dog for urine infection had to come back later date with pee sample. Was charged a full office visit again, $106, even though they did not see the dog. We did buy the medicine from them. 2) Even though I advised them over and over, my cat was dead, they kept sending reminders to bring in my cat for her checkups. 3). During a checkup for my other cat, I was charged for a fecal although that was not done. Rather than credit me they said bring her back another time. I did two months later and they said it was too long. Hmmm, I already paid for it. Their concension, not the next fecal but the one after that would be free. Geez. 4) Switch over to the vets recommended revolution (rather than frontline) and bought my first three months there, then wanted to switch to petmeds. Pedmeds said the vet insisted I go pick up the Rx. When I attempted this, I was treated like crap and they wanted to charge me for the Rx. That is when I realized its there way or the highway....Well, No customers service in my opinion. they should be happy I will spend the money on my cat and dog, but charging for an RX is the ultimate in who they are.
Stay far away from this place unless you like getting ripped off and nickled and dimed.
claimed iconBusiness Response10/27/2011
I am the veterinarianon on staff at Sunset Lakes Animal Clinic and am concerned this client did not get top notch service. We strive to meet each individual client's need, regardless of their economical philosophy or ability. Our utmost concern is the well being of your pet, so when recommendations for treatment and laboratory testing are
recommended, it is done with utmost concern for your pet's' health and well being.
The purpose of a veterinary examination Is to discover specifically what is in your pets' best interest so that ancillary services will provide you with the help you need to ensure a healthy, happy life for you companion.
As always, this customers concern will be met with serious consideration as to how we communicate our services to you so that you can make informed choices about the care you choose to receive. Estimates are an important part of our health care and we strive to make sure each client has a chance to review the expenses associated with veterinary care. Because we charge only for theose services we perform, you can expect an itemization for each service recommended by me.