The owner, Mark Schultz, came to our home to clean our basement carpet on Saturday, April 6th. We had an scheduled time of 12:00 - 2:00. About noon, Mark called and let us know he was running late and would be at our house closer to 3:00. (Great Customer Service!!) He arrived shortly after 3:00. Our basement carpet had a few pet stains. We knew the carpet would need additional services due to this. The quoted price was $400. Seemed a little high but we expected to pay additional costs from the coupon we found so we agreed to the quote. When the work was completed and the carpet was wet, it looked great. Mark indicated that if we had any issues, to give me a call. On Sunday morning, as the carpet was beginning to dry, we noticed brown spots on the carpet (in places where there were no stains before). I gave Mark a call on Monday morning and he came back on Monday evening. He completed another acid rinse on the carpet. On Tuesday morning, the carpet looked better but still had a few stains. Before I could call Mark, HE CALLED ME to be sure I was satisfied. When I told him there were still a few stains, he again came to our house on Tuesday evening and treated the stained areas. On Wednesday morning, the carpet looked much better. Again, Mark called me to ensure I was satisfied. He offered to come out again if I wanted him to treat the area once more. I told him the carpet was fine and I was happy. In reading the reviews, there are a few really negative ones for this company. I wanted to write this review to say Mark came to our home three times to clean our carpet to ensure we were happy. He showed great customer service!!
1928 32nd Ave NW Building CRochester, MN 55901
From Business: Stanley Steemer provides professional deep cleaning services including carpet, tile & grout, upholstery and hardwood. Stanley Steemer is the first carpet cleaning s…
I was renting a room from a guy that I worked with, when I moved in the carpets were not in great condition, and when I had decided to move out they were in even worse condition, as I had spilled syrup, soda, and a few other things on the floor, after the movers came and left I realized that the carpets were in awful condition, and that I might even have to replace them....before I did that, a friend of mine told me about cardinal carpet care, said they had good rates, and that they had technicians who really seemed to care...the tech came in and was out with in like a half hour, she was very friendly, and gave me some pointers on how to avoid this situation from happening again in the future....3 months later I got a call for the guy I used to rent from saying that he had never seen carpet cleaning done that actually lasts and asked me for the number for cardinal carpet care, I gave it to him, and he has had them back to clean the whole houses carpets, and has given their number to other friends and business owners that he knows....I HAVE NEVER BEEN SO SATISFIED WITH A COMPANY THAT I FELT LIKE I NEEDED TO SHARE IT UNTIL NOW...IF YOU HAVE ANY HOME, OR OFFICE CLEANING NEEDS, CARDINAL CARPET CARE IS DEF THE WAY TO GO!
I have used Cardinal Carpet Care several times over the past year - both for my office as well as my home. Without exception all my experiences with Sarah have been outstanding. Very professional, timely and a fun person to have in your house and office. Sarah always goes above and beyond to get the job completed and all the stains removed. I was faced last year with a serious issue at my office - my dog had cut her foot while on a walk during lunch - we didn't notice it until she had run all over the office leaving a trail of blood through out the office. I called Sarah because I knew she could get this out. She arrived that evening and was able to remove all the stains. This is a strong testiment to not only her emergency response services but also to her ability to deal with not only dirt and mud but other messes as well. If you have any cleaning needs I highly recommend you call Sarah - you won't be disappointed in the service or the price. Feel free to call me for a referal. Robert Joswiak State Farm Insurance 952 469-2285