02/24/2011Provided by Citysearch -
A group of us went to BANK to celebrate a friend's Birthday and the experience was not positive. We were first greeted with an $8 valet parking fee (most places downtown offer free valet parking and its a given you simply tip your valet). We could have parked in a ramp around the corner for $5 had we known.
The Asian pear cosmo that I had was excellent and I could have downed several more but not at $10 each. Generally speaking there were no complaints on the food- it all tasted good but it was also nothing super special though the truffle fries were awesome! The mac and cheese that came with my chicken was very bland though- sorry, but Kraft mac and cheese has more flavor than this did. Overall, I have had better food and better fine dining for much less money.
The biggest problem we ALL had with the restaurant was that the server refused to split out our tabs. We had a tab of nearly $750 and a mandatory 21% gratuity... (normally this is not higher than 18% for a group) for 21% tip the server could have easily taken out tab to the register and split it. Our group went through the tab twice and spent easily 20 minutes trying to get it straightened out and it was still short by $20 even though our math was right, so someone just threw in a $20 so we could leave. I even asked the server nicely ""excuse me, is there any way you can separate our tabs? We have been sitting here for 15 minutes trying to get this figured out and we're getting very frustrated"" The server gave me a blank look and WALKED OUT OF THE ROOM ignoring me! This was after he had come in twice before asking if we were ready to pay the bill but no offer to help us. What was an otherwise nice evening for celebrating ended in immense frustration.
Also the server brought the guest of honor a Birthday dessert, and then he charged her for it! What restaurant does this? When someone asked why she was charged the server sighs and says ""well I can take that off for you if you like"" Like it was a huge inconvenience! But in the interest of not making a scene we just said leave it be. Other complaints we heard from other guests in our group were that they told guests they had burgers, steak sandwiches on their bar menu. So when they asked the server for the bar menu he said that was the one on the table but it wasn't and then he never brought one.
I did call the manager and he had already received other complaints about our experience from our group and was going to talk to the server again about his poor work ethic. He did apologize profusely and said if 3 or 4 us want to come down for apps and happy hour sometime he would ""take care of us"".