I have worked in customer service for years and this is the first time I have felt that I need to let people know of the great experience my wife and I had. My wife and I were looking for a used vehicle after she had the brakes go out in our old one. We had gone to a big name dealer in Oshkosh and we were totally turned off by the service that we received. So, the next morning we headed to Milwaukee to Diamond Jims where we were pleasantly greeted and not pushed to buy something. All the employees that we met had exceeded our expectations. We were assisted by Nick. He was EXTREMLY patient with us as we went back and forth trying to decide what we wanted a car or SUV amongst other options. After 4 hours of going back and forth we finally found the one that fit our needs the best. I however wanted a remote start. So we asked if that could be included he said for that we could for 100 bucks which for the car we got was a great price. Unfortunately, it was so late in the day when we decided on a car so my wife had to go back down the next day to have it installed. So, when my wife got down to the shop Nick took her to my parents and picked her up as well. He also lent her his cell phone charger. Nick goes above and beyond the call of duty. He is an immeasurable asset to Diamond Jims. I would not think of buying a used car anywhere else from anyone else. He was polite, considerate, personable, and empathetic and PATIENT. We are so grateful to have met such an amazing person.
5130 W Forest Home AveMilwaukee, WI 53219
From Business: Your Auto Repair Specialists Domestic & Foreign * We Fix Anything And Everything * Towing * Tires New & Used Tires * Major Credit Cards Accepted * Member Of BBB o…
I am really not one to write a review, but I had to after my experience here. My mom needed help buying a car about two years ago. I wanted to help, but I was very discouraged about going to a big dealership. I had a bad experience in the past, and got totally taken advantage of. I asked around, went online and ended up hearing from a friend that he got his truck at American Auto. He told me it's a smaller dealership, and the owner is very easy to work with. I decided to take my mom there, just to look. Doug, the owner, was sitting at his desk when we walked in, and greeted us very casually. Not like in your face "YOU NEED A CAR!!!!!" He was very personable, and I didn't get that creepy "salesman" vibe. My mom didn't really know exactly what she wanted.But, based on the info we gave him, he ended up finding a perfect car for her. Not only did he get under our budget, he also went through the trouble of making it immaculate inside, and out. I know dealerships detail the car before you get it, but this was way more than just wiping down some windows, and vaccuming. My mom is still driving her Ford, and has had no problems with it. We will buy all of our cars at American Auto, in the future. Thanks!
This place has excellent customer service. My auto was stolen about a year ago, and i really did not want to invest in a new auto. I was talking to my little brother about purchasing a used auto, and he told me about this used car dealer. I'm a little picky, and my brother knows this; however, he knew this young man (who is the owner) would not take advantage of a lady shopping for a car. I looked at 2 cars and settled on 1 car in about 20 minutes, this was on a Saturday after business hours, and Monday I picked up my used auto. What I like about the owner is he has a pleasant attitude, and any question I have about my auto, he gives me a direct answer. This is what I call customer service.
I got in a collision October 2013, and had severe front end damage and no insurance. ESA repaired the whole front end for an extremely reasonable price, and warrantied all my parts and the paint for the lifetime of the vehicle. I think that's a fantastic deal. I was pleased with the finished product and my car looks as if the collision never happened. A few months later I had my radiator and cooling fans replaced (also warrantied for life) and I have been riding smooth in my 2003 Toyota ever since. I would recommend them because they did such a great job both times on my car, plus their labor rates are the cheapest locally that I can find. A+
My daughter just turned 16, and we needed a dependable, affordable car for her. We went to multiple places and just didn't feel comfortable with what they were showing us. We found American Auto online and based on all the great reviews decided to head over. Doug was very easy to work with and had a perfect car for us. It was exactly what we needed and what she wanted. We feel better knowing she's in a safe car that is still affordable for us. I appreciated his honesty and approach to our situation. It's hard enough letting your child drive away but American Auto made it much easier. Thank you!
While searching for a vehicle on carsforsale.com I came across this dealer. There was a SUV that I really liked that was already priced well under blue book. I wasn't sure if I had enough to cover cost plus registration, title, and tax. The owner Tom was wonderful he actually dropped the price of the vehicle so I could afford it with tax, title, and registration . Not many dealers were willing to do this for me saying that their internet price was the lowest they can go. I would definitely buy from this dealer again. I was treated very kindly and with respect. I love my SUV. Thank you Tom!
Yesterday I finally picked up my 2005 Chevy Tahoe from Diamond Jim's. Tony was the sales professional that helped me with the purchase. My wife and I saw the truck when driving by and decided to stop and test drive it because it looked so good. We drove it and immediately fell in love with it. The experience was flawless and Tony made everything extremely simple. I would definitely recommend Diamond Jim's and especially Tony as the sales professional .I am very satisfied and will return again in the future to purchase another truck. Thank You Again Tony!!!!
My wife and I had been shopping for weeks and were tired of all the b.s. When we found our car online we were leary at first but the sales manager peter was refreshing. He answered all of our questions and never pressured us, he was quite entertaining actually. He got us a great interest rate and the price was the best by far. We are extremely happy with the entire transaction, this is only place we will buy from again. Thank you Classic Motorcars.
I was looking for a small gas saver. I went there looking at a Chevy Cavalier but when I was looking at the inventory on the lot I fell in love withe the BMW 330 they were selling. I love my car. Even though it was difficult to decide at first being that along with the chevy and the bmw there was a selection of Buick, Toyota, Honda, Lexus, Acura and Mercedes. Even Jeeps and Dodge. In the end I made my choice and I am satisfied. Thanks Pop's!! LOL. Actually the guys name was Will.
Went to Crazy Jim's and they had a very large selection of low-priced quality cars. I was looking for a car for between $5000-6000, and there was a vast selection of cars that fit my price range. I know that's not a lot of money for a car, but the cars were of quality and very clean! (Surprisingly clean). My sales person was Lori, and shew as very knowledgeable and friendly. I would definitely go back and buy another car from Crazy Jims or recommend a friend to Crazy Jims.