They are excellent. I simply walked in with a pair of Nine West pumps that had peeling heels, and since it was such a simple fix they did it while I waited rather than having me leave them and coming back. My shoes were fixed perfectly, it was VERY reasonably priced, and the people working were so nice to talk to. I used to walk past this place on my way to grade school thirty years ago, and it's obvious why they're still around!
You can feel the respect this cobbler has for your shoes and his own work. He will do everything he can to keep your shoes in good condition for years, yet will discourage you from having unnecessary (or at least not-yet-needed) work.
When I was a child I used to pass a shoemaker while going to Alexander Mitchell School. I always paused because I could hear him playing the violin! Cobbler does'nt play the violin but still appreciate his talent.