This could have been a poor review, but efforts by Budget personnel on my behalf have turned something terrible into a satisfactory situation. I would especially like to thank Budget's customer service representatives for handling my situation with tact and expediency. I rented a car from the company in Milwaukee, but I experienced car trouble, which resulted in my absence from my grandmother's visitation. Jim, the store manager in St. Cloud, MN, is an excellent representative of the company. He understandably followed proper procedures and provided me with a new vehicle, and I did not miss carrying my grandmother's casket the next morning. After speaking with the customer service representatives, they fielded my complaint professionally, made a wrong right and will have my business as a satisfied customer. Budget, I would like to thank you for being a company that cares about its customers. This type of effort is not common, and I appreciate how you do business. Thank you.
I have rented from many car rental businesses over the last 3 year and monlhly over the last 1 year. I have found the cars given to me to be very small and dirty from practically all the major rental businesses even when renting a "mid size car", EXCEPT for Enterprise Rental. I noticed that whenever I rented from Enterprise, the cars were bigger, lower mileage, cleaner and cars I was glad to drive and have others see e in these cars. Since I noticed this difference, I decided to join Enterprise as a club member and will rent only from Enterprise from now on. I am quite pleased with their service, their agents taking care of my reservation and giving me a quality car each time. I have not been disappointed at all since I have started renting from Enterprise and glad I now have a membership This will be my car rental company no matter where I go in the US. Very satisfied client of Enterprise
My experience with enterprise was very good I like the fact that I was dropped off and picked. Customer service was beyond the expected . The person who picked me up and dropped me off was very friendly. The fact that I dont live too far from the company made it easy for them to find me. We upgraded the vehicle and they were not able to wash the vehicle because the lines were frozen. We were given a discount because we had to take a dirty vehicle. I have nothing but nice things to say about the staff at the downtown enterprise.
The Wauwatosa Enterprise location is my default car rental place. They are more convenient and less expensive than the airport and their staff are outstanding. When renting a car, consider this location before running out to the airport!
Rent your car here with confidence. I've passed through this location dozens of times without a hitch and the professionalism at this outlet is why I continue to use Enterprise. This organization is top shelf.
I always opt for Enterprise at this branch because of the best quality service I get from them. The treat me with respect and like a VIP. Without asking for it, they give me free upgrade. Thank you.
The service was very good...was given a 5% discount for answering a question...than the car I reserved had got sold as we were filling out my paperwork...so I was given an upgrade...
Easy and fast pick up. Nice service, great quote and no additional surprises. $200 additional charge was security deposit (happens in most rental) and had my money back in 3 days!
I had a rental for three days and drove to Memphis,TN. My rental was side swiped on the freeway. Enterprise staff was very helpful and pleasant. I will rent from Enterprise again.
Easy pick up in downtown Milwaukee. Staff is courteous, and has full knowledge of vehicle you are renting....We only rent from them....