Best car buying experience both my husband and I have had. Pre-buying Research: When we decided on a new Toyota truck my husband contacted his preferred dealer and I checked out almost every dealer within 100 to 200 miles. I checked stock, ask questions and set up a contact/sales person to work with. Heiser did things right from the start. They respected my wishes to contact me using e-mail during this stage, the e-mails were from a real person that actually provided the information I requested and provided useful information I didn't ask. I also didn't get tons of generic/bulk e-mails from unknown or duplicate people at Heiser like I did from others. Pros- e-mailed me like I asked, gave me the info I asked for, initial pricing given was real/transparent/a true fair price Cons- 1 or 2 bulk e-mails sent over the course of approximately 2 months Coming in: When it was time to test drive, James and everyone at Heiser were really helpful without being pushing in any way. I'm not only a new mother, but I have a demanding job and can't predict when I might be done for the day to even schedule an appointment very easily. I believe it took me almost a month to find time in my schedule. James did not get impatient with me in all that time. When I had an unexpected cancellation, James was able to get me in for a test drive with short notice (in fact it was shorter notice than I think is respective to give another professional and I thank him for that). Pros - not pushy, able to accommodate busy schedule Cons - not available at 5 am for a test drive **JUST KIDDING; the sales hours were more than accommodating - no cons** In Person Experience: Once at Heiser, everyone was professional and friendly. The place was set up well and had some great features like comfortable couches, great lighting, children's area and refreshments. I really enjoyed talking to everyone there. I observed other sales people/customer iterations and was very pleased. Anyone of them would have been good, but James Hicks was great. James was very knowledgeable with all my many questions. He took the time to listen to me and understand my needs. If he didn't have the answer off the top of his head, he found the answer for me. I really enjoyed myself at Heiser. When I came back with my husband, James zeroed in on all of his needs. He helped us find the right truck for the both of us. Pros - the employees, Sales experience of James Hicks, comfortable place to be Cons - none to speak of Purchasing: Negotiate a price was relatively painless. We worked out a great price with the features/accessories that sold both myself and my husband. Every department worked hard to send us home with our Toyota Tundra that day. I am really grateful to everyone for working so hard. I can't wait to get my scheduled service so I can stop in to say hi and thank everyone again. Heiser Toyota will be our first choice for our next new or used car without a doubt. Pros - relatively painless negotiating, great price Cons - none Overall: pros - Great car buying experience. Fair price from the start. Good people to work with and a great product. cons - one or two bulk e-mails
BEST DEALERSHIP EXPERIENCE EVER I flew all the way out to Milwaukee from Denver, Colorado to purchase a car from these guys sight unseen. I had not done anything like this before and was somewhat uneasy, however, any worries I had flew out the window shortly after my taxi arrived at the dealership. My car was sitting right in front of the office with a 'Sorry, Sold!' sign on the rearview mirror and was beautifully detailed such that I could not stop smiling. I walked in and met Gustavo, whom I had spoken to on the phone several times prior to flying out. After greeting me and answering any questions I had he handed me the keys and said 'Test drive it as long as you want, just be back before we close haha' I offered him my carry-on for collateral but he refused. So I went for a drive and checked out everything - engine, lights, 4WD, brakes, acceleration, electronics, tires, alignment, etc. Everything met or exceeded my expectations so I headed back to Bargain Town, still smiling, to close the deal. Gustavo was busy with another customer but his counterpart, Cruz, was just getting back from grabbing lunch. He introduced himself and we shot the breeze a ilttle before he asked if I was hungry to which I replied 'Starving!' as I had only eaten airport McDonalds all day. He proceeded to give me half of his delicious meal and a Coke while I waited. Gustavo soon finished the other sale and went straight to mine which was wrapped up in no more than 15 min leaving me with the 4Runner of my dreams. I immediately drove my new car the more than 1,000 miles back to Denver through sun, wind, rain, and snow with no issues whatsoever. It has been over a month now and I have tacked on another couple thousand miles day to day and to places like Breckenridge, Vail, and Keystone still with no issues. Gustavo even had my car re-titled before I came out to ensure the transfer to a Colorado title was seamless, he also sent me a new temporary tag a week after I returned because I accidentally ripped it off in a car wash.I love my car and I love the service I received from Bargain Town Motor Cars. They went above and beyond for me, the customer rather than only caring about profit like other dealerships. If you're in the area you should definitely buy a car from these guys, and even if you're halfway accross the country I would still recommend it! Thanks to Gustavo and Cruz you guys are awesome!! Sorry the review took so long guys!
I searched auto trader for weeks looking for the perfect Honda Civic. I finally found one that looked great and had low miles. For the mileage and year of the vehicle the price was right on. I drove to the dealer ship on a snowy November evening. I met Gustavo for the first time and he gladly let me take it for a test drive. The following day I went for a second look and also to run the vehicle by my mechanic to see what he thought. He said the car was great except for a few minor issues( front brakes, rear links, airbag light). I brought these issues to the attention of Gustavo and told him if these issues were fixed I would gladly buy the car. He called me the next day JUST AFTER he had the brakes and links replaced and said they would bring the car to the Honda dealership for the air bag light which turned out to be a seat belt issue. The Honda dealership ordered a warranted part for the seat belt and in the mean time I bought the car. A few days later I brought the car in for the seat belt replacement and I was good to go. Bargain Town Motors has great vehicles and great service. They are honest people and stand behind the vehicles they sell. I might also add that their detail shop does an amazing job. Every car in their inventory is nice and shiny and extremely clean. My brother also bought his car there and couldn't be happier. It's been about a month now since I bought the vehicle and it's been great. I'm very happy with my purchase. I would definitely recommend Bargain Town to anyone looking for a quality vehicle.