This could have been a poor review, but efforts by Budget personnel on my behalf have turned something terrible into a satisfactory situation. I would especially like to thank Budget's customer service representatives for handling my situation with tact and expediency. I rented a car from the company in Milwaukee, but I experienced car trouble, which resulted in my absence from my grandmother's visitation. Jim, the store manager in St. Cloud, MN, is an excellent representative of the company. He understandably followed proper procedures and provided me with a new vehicle, and I did not miss carrying my grandmother's casket the next morning. After speaking with the customer service representatives, they fielded my complaint professionally, made a wrong right and will have my business as a satisfied customer. Budget, I would like to thank you for being a company that cares about its customers. This type of effort is not common, and I appreciate how you do business. Thank you.
We reserved a truck on the fly from St. Louis to Milwaukee. Penske didn't have truck size we wanted at the North Prospect location but they were able to drive one over to be ready when we got there. Nina in the office was excellent; after listening to our concern about parking truck overnight on the street, she offered that we could park it back at their location and get it again in the morning if needed. We did not use it again the next day & did not get back to drop off truck keys until after office had closed, but used the return key slot. Everything lined up perfectly with credit card transaction. All in all: good value, excellent customer service and assistance in every way!! I would DEFINITELY use this Penske location again.
Rented large passenger van for weekend trip. Vehicle was in like new condition and both pick-up and drop-off were hassle free. The staff and management there were friendly, accomodating, and easy to work with. I would definitely rent from them again.