I had originally written a very different review of this business. I had not had a good experience up until today. My fiance had my engagement ring made at Midcontinental Gems. When we got the ring, there were some issues in the construction. Diamonds kept falling out! I took the ring in many times and still had not been able to have my ring well and truly fixed. After several visits and many phone calls I was finally able to connect with the woman who gets things done. I can not say enough nice things about Heather Zastrow. Heather patiently listened while I explained the entire story of what was going on with my ring, all that I had been told, all of the interactions and all of the communications that had occurred. Heather then started taking action and she has not stopped. She took my story into account and followed up with Marie who was still in the office. She got all the facts. She then rang me again to explain that the store would take my ring, have it completely remade by a true goldsmith and even went so far as to loan me a ring while the new one was getting remade. Up and to this point, I was extremely upset with the level of service I received at the hands of Midcontinental Gems. Today, I was shown the level of service that I was told I should expect from the first day I arrived. Heather truly cares about her business and she is making this situation right.She meets after hours and keeps in touch after hours. I feel like I will know every step of the process moving forward. I can tell she really cares about the reputation of the business. She had fired the jeweler who made my ring a while back. She stands by the jewelers she uses now. I am looking forward to working with them as well. I look forward to receiving my back, fixed and beautiful in a couple of weeks.
I went to the Glendale store and dealt with Michele. I had some jewelry that I shopped around, and I sold most of my jewelry. Michele asked me if I was sentimental about any of my jewelry, and I was on one. She recommended to keep my center diamond, and I set it into something I would enjoy. The next time I went in, I learned that they have 2 gemologists, Shawna and Gary. Shawna taught me about diamonds, and there are microscopes for customers like me to use. Can't hide what you can see. Love the scopes! My friend had gold, told him to shop around and we went together to the south location. We dealt with Leslie. She went through the pieces and offered my friend about 20% more than any other store. Leslie suggested to shop around. All was good, and my friend sold. Yes, this store was much busier than the Glendale store, but a busy store to me, is a good sign. The guard said hi to me when we came in. Can't speak for the other employees, but Leslie was awesome.
Terry always goes above and beyond to meet the sutomer's needs. He will listen, be patient, and if your jewelry needs fixing, he gets the job done right. The selection of jewelry is remarkable. I purchased my mother's ring with my children's birthstones from there, I had countless jewelry fixes done there, and resizing as well. I won't go anywhere else.