I love Tender Touch Grooming! In fact, I take my puppy there to be groomed and I don't think my dog ever smelled nor looked so good! The best part was... the clean smell lasted for weeks! I highly recommend this place for grooming. I love the employees and the owner as well. :-) She is a wonderful lady and good friend of mine. I don't know what all these negative reviews are for but I sure had a good vibe when I go there. There friendly staff, clean shop, smells good and your dog comes out looking and feeling good. And that's all that matters :) Tender touch is the way to go!