SIMMA'S HORRIBLE SERVICE AND PRODUCT.
Some time back I special ordered 12 key lime tarts, as they don't usally have them already made. I have had them in the past and they were wonderful. I drove 40 mins one way to come and get them. When I arrived, they spent about 20 mins running all over only to come back and say they sold them to someone else. The girl just stared at me. After about 15 seconds I asked 'what are we going to do about this?' She then told me that they would give me 1/2 off on anything I wanted.
Now why would I want something else, when I ordered key lime tarts you might ask? Good question. I left.
I then wrote a nice complaint letter and they mailed me a gift certicicate for $25. NOW, the tarts are about $3 a piece. 12 tarts I origianally ordered at $3 a piece comes to about $38 with the tax ( not calculating my gas and my time). I sent the gift cert. back explaining this and they never responded again and kept the gift cert.
NEXT, my nephew wanted his cake to come from Simma's, as he was at my wedding 3 years ago and that is what I had. I went 6-8 weeks ago and ordered the cheesecake, which was good, except the cake on the bottom was a bit dry. I ordered a sheet cake for the 'grooms cake'.
IT WAS F***ING HORRIBLE! THE FONDIT WAS CHEWY, BUT WORSE THE CAKE WAS SO DRY, NO ONE ATE IT. WE THREW IT IN THE TRASH!
I am throughly DISGUSTED by the lack of quality (service and product) that I will go out of my way to tell people NOT to use Simma's. Many of their products are really good, but they need to be ALL GOOD. After spending way over $1,000 I expect if to be at least edible.
Shame on me for trying them again thinking something would change after my first crappy encounter.
GO SOMEWHERE ELSE, ANYWHERE!