First, when we called to make our reservations to stay here (about a week before we were going to go) and no one told us that the pool was going to be down for yearly maintenance. Second, the lady at check in did not offer any apology or compensation for pool being down and seemed bothered that we were questioning when the pool would be up (which wasn't going to be until the next evening. Third, the room was filthy...Yvette did an awful job cleaning. For paying the extra for the jetted tub suite one would think it would be well kept, it wasn't. Finally, when morning came the cable went out and when we called they didn't know when it would be up and still no compensation was offered. We checked out after that (cancelled our second night) and went to a different hotel This was my 15 year anniversary and I have to say it was unforgettable and not in a good way.