1 stars

shannro2010 02/28/2010

Lack of communication

I called Glass Pro Inc to have someone go to my business and see if they could fix my window that was cracked. They came to look at it the next day, which I was glad they could come out so soon. However I didn't hear back from them so after 6 days I called the office and a lady picked up. I asked her if there were any estimates or numbers so I would know how much it would cost me to replace my window or if they were even coming back to do it. She didn't see any numbers in my file but told me a gentleman might have something and would call me the next day. She took down my cell phone number and I waited for the call the next day. Four days later (and no return call or notice) they came into my business, replaced my window, and expected me to pay for it on the spot. It would have been nice to know how much I would be spending ahead of time and also to know when they would be coming in. They did a good job with replacing my window, however I would not recommend this company due to the lack of communication and professionalism.

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