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Diamond Jim's Tower Restaurant and Bar

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Business Details

Hours:

Regular Hours

Extra Phones:

Phone: (414) 329-7775

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Payment method:
mastercard, all major credit cards, visa, amex, discover
Categories:
Latin American Restaurants, Family Style Restaurants, Mexican Restaurants, Restaurants
Other Information:

Parking: Lot, Free

Wheelchair Accessible: Yes

Cuisines: Family Style, Mexican, Latin American

Alcohol: Full Bar

Price Range : Below Average

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Reviews

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03/02/2014

Overall

Went to Tower for dinner tonight after enjoying the food and service in prior visits. After today we will NEVER go again. 2 of our orders (fish and baconator) were served with a strand of hair. The fish was first, after biting into the fish I pulled a long strand of reddish brown hair out of my mouth that was attached to the fish. My brother in law joined us some time later and enjoyed his baconator, but ended up pulling a strand of hair out of his mouth when he was eating his fries, this strand was blonde. No one at our table had blonde or reddish/brown hair. The server was very nice and apologetic, the fish was replaced. She also sent the owner, Joe, over. He was completely rude and accused us of trying to get something free or discounted by putting hair into our own food. We reminded him that at no time did we ask for a discount or free items. We also quietly brought the issue to the server's attention, we did not create a seen. All he had to say was "oh, well that's what it seemed like was going on like you were trying to get free food." Not one apology came out of his mouth. He was a complete tool and should take some tips about customer service from his staff. Had he apologized instead of accusing us of what occurred we would have returned in the future.

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Diamond Jim's Tower Restaurant and Bar

6869 W Forest Home AveMilwaukeeWI 53220

(414) 321-9800

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Diamond Jim's Tower Restaurant and Bar

6869 W Forest Home AveMilwaukeeWI 53220

(414) 321-9800

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