To start, I am in my early 30's and was at BVDC with my autistic 4 yr old daughter (her first cleaning, regular cleaning for me). I chose them because of a recommendation from a friend and proximity to my house.
I arrived in during negative windchill, and a handicapped man was having a difficult time entering the building on his scooter.
The reception staff didn't move so I immediately jumped up, helped him adjust the angle and assisted him to a chair.
I filled out the forms and I believe it was Ann (based on website photos) that took them and was cordial but not at all friendly as one should be to a new client.
The staff never ever looked up for that man, which bothered me, even though the room was freezing cold from the door being held open so long.
When we were called back, we saw Zuzanna the Hygienist. I explained that my daughter had mild autism (she wasn't quite 4 yet, first dentist trip). She did my x-rays while my daughter sat on the floor of the hall and I thought she was very nice.
Zuzanna did my cleaning, I thought SHE had a wonderful personality and was very informative. When it was my daughter's turn she was very helpful and tickled her finger with the brush, etc. She let me hold our ipad over her head while she cleaned to keep my daughter cooperative when she tried to bolt.
My only "meh" is that I've had more thorough cleanings at my other dentist (Sorry Zuzanna!).
Dr. Bruchs came in after. He was in the room for, at most, 5 minutes. I had questions about my impacted wisdom teeth and the 3 "baby" teeth I still have because the Xray looked concerning. He was dismissive of the wisdom teeth but told me that one of the "baby" teeth was starting to be absorbed at the root and was barely hanging on.
He took a quick look at my daughter, then done.
He was nice and cordial but clearly had somewhere else to be.
In my opinion he could have taken the time to extract the "barely hanging on" tooth in question or told me to set up an extraction appointment, but he didn't.
We left without a goodbye.
Now 2 months later and that tooth is causing agony. I called and they said they could extract the tooth but that I would have to go to West Allis to see Dr. Berger for any type of bridge, retainer, or implant, etc.
Their website boasts bonding, bridges, implants, and other cosmetic procedures, yet they actually offer NONE.
Now I am scrambling to find someone who will extract the tooth and give me a consultation about how to replace it so my teeth don't shift.
I will definitely be going back to see my old dentist and hygienist on Howell across from the airport.