Aurora Visiting Nurse Association Of WI

AURORA AT HOME ON NATIONAL AVENUE DO NOT DESERVE TO BE AFFILIATED W/AURORA! THESE PEOPLE ARE VERY RUDE...UNPROFESSIONAL.NEVER HAVE THE CORRECT INFO..ALWAYS LATE...AND ALWAYS SORRY..OVER N OVER N OVER AGAIN! I CALLED THE AFTER HOURS NURSE 2WKS AGO AND STILL HAVE NOT HEARD FROM HER! I CALLED THE MANAGER WILL SCHUSSMAN TO TELL HIM ABOUT MY BAD EXPERIENCE BECAUSE WILL HAS A MESSAGE ON THE FOLDER THAT SAYS "IF WE ARENT' PROVIDING EXCELLENT SERVICE PLEASE GIVE ME A CALL"...I CALLED HIM 3WKS AGO...I MADE 3 CALLS TO HIM AND HE HAS NOT RETURNED MY CALL YET!!!! THEY HAVE RUDE PEOPLE WORKING ON THEIR AFTER HOURS LINE THAT HAVE NO EMPATHY NOR DO THEY HAVE SYMPATHY! THE DAY MY SON GOT OUT OF THE HOSPITAL THEY SENT A NURSE WHO DIDN'T EVEN KNOW MY SON HAD A PICC LINE....THE DAY MY SON WAS DUE A MED DELIVERY I STAYED UP WTG ON DRIVER AND HE NEVER SHOWED UP! AGAIN I GET A SORRY SORRY SORRY!...I CALL THE PHARMACIST TO SEE WHEN I WOULD GET MY NEW DELIVERY...2DYS LATER I STILL HAVENT RECEIVED A CALL...I CALL THE PHARMACIST AND HE SAYS HE CALLED ME, BUT DOESN'T KNOW WHAT NUMBER HE CALLED! REALLY? HE TELLS ME..."WELL I KNOW I CALLED A NUMBER AND LEFT A MESSAGE..IM SORRY IF YOU DID'T GET THE MESSAGE"! ANOTHERF SORRY FOLKS! AND HE IS THE PHARMACIST WHO HAS TO PAY CLOSE CLOSE ATTENTION TO DETAIL, BUT HE DOESN'T KNOW WHAT NUMBER HE CALLED!DO YOU REALLY WANT SOMEONE LIKE THAT HELPING YOU? THE MORAL OF THAT STORY IS.."HE'S A LIAR...HE DIDN'T CALL ME AT ALL!! I HAVE MORE...BUT THAT SHOULD BE ENOUGH FOR YOU TO GO SOMEWHERE ELSE!!!!!!

Very poor care. Very nasty nurses.