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Arby's

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Business Details

52

years

in Business

Hours:

Regular Hours

General Info:
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Brands:
Brisk®, Capri Sun®, Pepsi®, Dr Pepper ®, Mtn Dew®, Nestlé®, Pure Life®, Shamrock Farms®, Sierra Mist®
Payment method:
visa, master card, amex, cash, discover
Categories:
Sandwich Shops, Fast Food Restaurants, Restaurants
Other Information:

Cuisines: Deli, American, Sandwiches, Fast Food

Wi-Fi: Free

Drive Through: Yes

Attire: Casual

Takes Reservations: No

Specialties: Curly Fries, Roast Beef Classic, Jamocha Shake

Price Range : Below Average

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Posted: 11/8/2010

Overall
Horriffic Experiance.

I drove through Arby's at 12:30pm on Sunday, November 7th 2010. I ordered a medium Cheddar-melt, with large curly fries, root beer, 5 piece jalapeno poppers and a cherry turnover. I was charged $14.95 by an employee named Melvin, who had long dirty finger nails, a dirty uniform and greasy hair. Melvin gave me my change and had me pull forward as my food was not yet ready. There I waited 15 minutes for my food to be prepared taking up the remainder of my lunch break while they forgot i was there. After waiting 15 minutes I was handed my food with out circumstance or apology for my wasted time. I arrived back at my job on-time to quickly eat and punch back in in less then 5 minutes. when i looked in the bag there was NO RECEIPT, or napkins The curly fries were cold and a size smaller then what I ordered and paid for. The soda was a medium not large and was flat. The turnover was rock hard and the cheddar-melt was not hot and had very little cheese sauce. I was surprised that the Jalapeno poppers were hot but they were overcooked and almost burnt. Over all I found this visit to be disgusting and inexcusable and will seriously have to consider whether or not I will return to this restaurant or whether I will inform my friends to avoid dinning there and find another location to dine at. That will have to depend on your response to this very unsatisfactory visit. I feel it would be appropriate to terminate the employee, Melvin with the poor hygiene, and customer service and hold the management to higher standards for their hiring practices I expect a better quality at a restaurant that bares the name Arby's.

I have notified Arby's of my experience, I will inform this forum If Arby's makes any step to rectify the situation with compensation by changing my review with a follow up review.

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Arby's

4841 S 27th StMilwaukeeWI 53221

(414) 282-2364

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Arby's

4841 S 27th StMilwaukeeWI 53221

(414) 282-2364

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