We have been coming to this local dry cleaning business for some time now. Our last two visits have not been pleasant; both time my husband's shirts came back very wrinkled. We actually had to re-press his shirts. The 1st time this happened, we let it slide because is was only a few shirts; but the 2nd time, all 9 shirts were completly wrinkled. We waited until the owner of the store came back from a trip, and we asked for our money back. This was our 1st complaint ever, so I didn't expect a problem, but she said flat out no, and that we shouldn't expect perfection! She then said that she would think about it and call us in a few hours.... never happened. So, I will never use the dry cleaning service again! I am out $20 and had to do the work myself anyway.