I should never go on vacation. The trend seems to be, I go on vacation, something bad happens to my dog. It has held true with my current dog, and with my past dog... This time, my dog ripped one of her paw pads completely off, and split another one right down the middle. My dog, Nellie was brought to this ER by my very distraught friend who was caring for her. Dr. Gordon was the one who cared for my dog. He told my friend that he could not save the pad she ripped completely off. However when my friend came to pick my dog up, he told her he did save it, but did not know if it would take. Two weeks later, I am happy to inform you that he DID save the pad. Dr. Gordon could have easily said, nope cant save this, not going to try. But he did try, and he was successful... Another thing I want to bring up, is my poor friend!! She knows how much I love my dogs. Apparently, when she brought my Nellie in, she was very distraught. She was very scared about telling me. Dr Gordon looked at her and said " Believe me, you are not the only one here tonight with a Lab whos parent's are out of town". It made her feel better. Dr Gordon did not take the easy way out when it came to my dog, and he also was very sensitive to my poor friend!! My friend told me the staff was incredible, and the place was very clean. Then it comes to the bill. I was racking it all up in my head... ER visit, sedation, surgery... Man, this was going to be about $1,000!!! When I got home, she handed me the bill...... $387..???? $387??? I have no idea why the bill was so cheap, considering the care was anything but "cheap". I have experience with animal ER's. My last dog had a horrible case of epilepsy. We tried many medications, but nothing worked. She was in and out of ER's more than her actual vet. The bill to take her into an ER in order for them to tell me her seizures had now stopped, and there was nothing they could do... usually about $200.... If you love your animals, take them to an ER that actually care's.... The bonus, you do not have to sell your first borne to pay the bill!!! There is nowhere else I will ever go for my pet's emergency needs.......
Great people, doctors and care.
I have been here many times with the pets I have had over the years my parents also used to come here and we have always had very good service not once has anyone of the staff been rude to us and just because u had one bad time there doesn't mean they are like that just remember we all have a bad day once an a while. And some of that staff become close to some of there little or big fury friends so they may not be handling the loss of one of there friends also. The Vets are great and very caring and try to help you when you don't have enough money to pay for treatment I was in that same situation I didn't have enough to pay for treatment and they let me slide with giving them what I had now it took me a long time to pay them off and when I did I also helped someone else out that couldn't pay there bill because they were a none profit rescue and just couldn't afford to pay there bill. So when people say they want there money up front of course they do they are any other business out here you have to pay for your services first before you can either have your merchandise or before the doctor will see you. So how is it any different when you go to any vet you have to pay for your services first. You wouldn't wake into a grocery store and ask can you take your groceries and pay them later when there's money in your account it don't work that way anymore. So yes have money or a credit card when u go and I promise you your animal will be in good hands and if you find someone rude then ask for a manager and voice your complaint and let them know you weren't treated the way you think you have been treated. Izzie Libbey Sadie Thomas and Ben love the staff at St.Paul they treat my family pets Luke they were there own. Thanks Kate
In December 2009, my Princess had a Grand Mal Seizure. We rushed her to the Milwaukee Emergency Center for Animals because of location and were very satisfied with the treatment. The wait time was quite long, but the Vet was pulling a tooth and had a dog sedated so we had to wait. However, once Princess was seen Dr. Gordon was more than exceptional in knowing about seizures and talking over the tests with us and when he advised us she would have to stay the night for an IV with a high dosing of medication, he told us we could come back and view where she will be staying. The facility, even behind the scenes, was exceptionally clean! He proceeded to introduce us to the girl who sits back with the animals who are staying there and monitors them from her desk in the back, which is in the center of all the kennels. He then told us if we wanted to, they have open visitation, and we could come at any time, even 2am if we wanted to visit with Princess. He called as promised one hour after we left to advise us of her blood work results and I called in the morning to check on her and had a lot of questions, which he did not hesitate to answer, as he was full of knowledge for my questions.He took his time to explain the answers and I felt very comfortable. My bill ended up with a credit on it and was less than the quote we were given which was a wonderful shock. They obviously aren't in this for the money! They honestly care about our furry friends and I would highly recommend this facility to everyone I know with a pet who needs ER attention. The only bad thing I have to say is that I wish Dr. Gordon was a regular vet vs. an ER vet, as I would definatly take Princess to him on a regular basis. Thank you Dr. Gordon!