I just visited this place for the first time the other day. I am in the process of shopping for a new bike so I have been to several bike shops over the past few weeks. I dislike shopping for bikes for the same reason I dislike shopping for cars, salesmen (yes, most often they are MEN) tend to talk down to me and treat me like...well, a helpless girl. A few years ago when I took my 1970's Schwinn into Cory the Bike Fixer for a tune-up they insisted that I needed to buy a NEW bike to replace a bike that I still have and still rides great (I did not get the tune-up from them). Anyways, Brian the owner of Bigfoot was great. He patiently listened to what I wanted in a bike and made several suggestions. He did not try to sell me something that I do not want and even suggested ways that I could inprove the performance of the bike I have now. He has lots of bikes for a small shop and knows everything about them. He did not talk down to me and made me feel very comfortable. I will be back to buy a bike I have my eye on in the near future and my son wants a longboard for his birthday so I will be buying that from Bigfoot as well. It is a great shop!
My husband and I have visited the store and shopped online as well. I'm a bit surprised by the other reviews. We have placed numerous online orders. On some occasions, I placed orders as late as 2pm CST, and the orders still were mailed the same day. I have found the shipping speed and remote customer service to be smashing. With regard to in-store experiences, I visited the store to see Milwaukee Bicycle Co. frames. I then worked with a salesperson over the phone over the course of a few weeks, picking powder-coat colors and components. He was knowledgeable, friendly and even told me when I was buying components above my needs. I highly recommend Ben's Cycle as both a local bike ship, custom bike build or random component purchases. Nothing but good here.
this shop is cool. a whole department dedicated to roller derby and roller skates - even custom quad skates designed for skate parks, grinding and sliding! lots of name brand long boards and old school style skateboards. way more than the big shop in town. fast and friendly service. my bike tune up was the best i have found in the city! the owner really likes old school BMX and skateboarding. he might be caught in the 80's. reminds me of the bike and skate shops i went to when i was a kid.