Milton Family Eyecare

I was home for 3 weeks in March/April before moving back to a Chicago and this facility was the only facility that accepted my insurance. I was expecting my contacts to arrive the following week. After several unanswered phone calls I decided to go in. The woman at the desk Kim Bourdeau told me that the distribution center was out of stock. She took down my address in Chicago and said they would be shipped there. They never arrived. Again, I had several unanswered phone calls. Finally my mom was able to get a hold of them and Kim Bourdeau have my mother a tracking number. I used the tracking number to attempt to locate my contacts in transit but it came up as a false tracking number. For months I left voicemail after voicemail, having only 3 paid of contacts to last the next 5 months until my new insurance kicked. I decided to go online recently and see if they had their hours of operation posted only to find not only that they don’t but that there are numerous reviews with similar experiences. And additionally, this same woman previously owned another eye care facility with similar issues. I called one last time asking if I could get my my contact and glasses prescription from them, no response. My mother physically went in today to get to the bottom of it. First she got my prescriptions and then told Kim Bourdeau that we never recieved the contacts and would need reimbursement. She asked she had a receipt but never even looked at before she took $50 from her own purse (very bizarre) and then gave my mom 3 contact lenses, not 3 pairs, 3 single lenses. This place is clearly a scam and I’m not even sure the eye doctor is aware. This woman needs to be investigated by the Vermont Attorney General and Better Business Beaurau.