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Business Description
Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Milpitas, CA. Just one of the 7,200 branches in over 30 countries helping with your car rental needs. Founded in 1957, Enterprise Rent-A-Car is an internationally recognized brand with more than 6,000 neighborhood and airport locations in the United States, Canada, the U.K., Ireland, Germany, France, Spain, Portugal, Italy and Greece. Moreover, with more than 5,500 offices located within 15 miles of 90 percent of the U.S. population, Enterprise Rent-A-Car offers a wide variety of car leasing, vanpooling, car sharing and hourly rental programs - and local car rental customers are picked up at no extra cost. We are committed to doing things the right way: taking care of our customers, our employees and the communities we serve. It's what we call "The Enterprise Way," and it has been the foundation for our growth and success for more than five decades.
Hours

Regular Hours

Services/Products
Car Rental, Rental Cars, Rent a Car, Van Rental, Auto Renteal, Luxury Car Rental, Airport Pick Up
Brands
Car Rental, Rental Cars, Rent a Car, Van Rental, Auto Rental, Luxury Car Rental
Payment method
amex, discover, visa, cash, check, master card
Neighborhood
Midtown
Associations
BBB,Better Business Bureau
Social Links
Categories
Car Rental, Truck Rental, Van Rental & Leasing, Automobile Leasing

Coupons

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Reviews (1)

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01/10/2017

Overall

I rented a car to go to Las Vegas for New Years. I did the special for $9.99 a day which was amazing. Unfortunately it was limited on miles so my husband asked the guy Jeffery what it would cost for unlimited miles. He said $15 extra a day, which is $24.99. I thought I might have the car an extra day so I asked if by chance we don't get back in time what's the cost for an extra day? $35.00 Jeffery said. Okay not a problem. He gave me his card and asked I call him if that was going to be the case.

Oh I forgot to say that when we got here they couldn't find a car for us so they started going through a drawer full of keys unlabeled pressing buttons to see which car they go to then said oh here's one! We're going to up grade you for free! I thought okay great since you can't figure out what car is what anyways. (Not a good impression at all)

Back to my story, I call the day of drop off and spoke to a lady and was told Jeffery was with a client. I told her I was still on 101 and wouldn't make it in time so I'd have the car for that extra day. No problem she said just have it here by 2 pm tomorrow. Well when I returned the car I was charged $35.00 each day instead of $24.99 for the first 4 days and $35.00 for the extra day. So my total with taxes and some stupid licence fee was $195.00.

I feel completely ripped off by them and feel as if they had to make up the "free" upgrade somehow and this is how they do it. Do go her unless you want hidden charges and unorganized staff. Yes nice but very very unorganized.

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