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Enterprise Rent-A-Car

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Business Details



in Business

Pick Enterprise. We'll Pick You Up.®
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Regular Hours

General Info:
With the largest fleet in North America and a great selection of vehicles, Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Milpitas, CA. Just one of the 7,200 branches in over 30 countries helping with your car rental needs.
* Economy to Premium cars * Luxury cars
Auto Rental, Car Rental, Luxury Car Rental, Rent a Car, Rental Cars, Van Rental
Payment method:
amex, discover, visa, cash, check, master card
BBB,Better Business Bureau
Car Rental, Truck Rental, Van Rental & Leasing, Automobile Leasing

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I rented a car to go to Las Vegas for New Years. I did the special for $9.99 a day which was amazing. Unfortunately it was limited on miles so my husband asked the guy Jeffery what it would cost for unlimited miles. He said $15 extra a day, which is $24.99. I thought I might have the car an extra day so I asked if by chance we don't get back in time what's the cost for an extra day? $35.00 Jeffery said. Okay not a problem. He gave me his card and asked I call him if that was going to be the case.

Oh I forgot to say that when we got here they couldn't find a car for us so they started going through a drawer full of keys unlabeled pressing buttons to see which car they go to then said oh here's one! We're going to up grade you for free! I thought okay great since you can't figure out what car is what anyways. (Not a good impression at all)

Back to my story, I call the day of drop off and spoke to a lady and was told Jeffery was with a client. I told her I was still on 101 and wouldn't make it in time so I'd have the car for that extra day. No problem she said just have it here by 2 pm tomorrow. Well when I returned the car I was charged $35.00 each day instead of $24.99 for the first 4 days and $35.00 for the extra day. So my total with taxes and some stupid licence fee was $195.00.

I feel completely ripped off by them and feel as if they had to make up the "free" upgrade somehow and this is how they do it. Do go her unless you want hidden charges and unorganized staff. Yes nice but very very unorganized.

Map & Directions
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Enterprise Rent-A-Car

1418 So Main StreetMilpitasCA 95035

(408) 942-0500

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